UCaaS Discovery Migration Analyst Illinois - USA remote position

Role UCaaS Discovery Migration Analyst

Experience 7-8 yrs

Rolling Meadows - Illinois - USA remote position

Location US

Technical Skills Primary

Strong understanding of RingCentral MVP and Contact Center platforms

Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning

Familiarity with API integrations and enterprise telephony environments

Responsibilities

Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentralContact Center configurations

Document call flows auto attendants user profiles integrations and API dependencies

Review and complete Business Requirements Documents Letters of Agency and user upload templates

Collaborate with project managers to define migration scope timelines and resource needs

Identify risks and dependencies and propose mitigation strategies

Assist in number porting coordination and user provisioning

Serve as the point of contact for discoveryrelated communications between AssuredPartners and AJG

Coordinate with Contact Center administrators IT support engineers and API owners to ensure readiness

Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Technical Skills Secondary Nice to have

Familiarity with cloudhosted platforms and environments

Project coordination or business analyst background

Soft Skills

Strong organizational and prioritization skills

Excellent communication and stakeholder management abilities

Skills

Mandatory Skills : Genesys Contact-Center,Avaya Collaboration Suite,Cisco Webex,NICE Contact Center