IT Service Delivery Manager

Join Ferrovial: Where Innovation Meets Opportunity

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide. Ferrovial's activity is carried out through our business units, including Highways, Airports, Construction, and Energy.

Our Corporate organization oversees business activities, providing strategic planning, communication, legal, finance and human resources services to the business units. As a member of our corporate organization, you will have a broad view of our company, further supporting your career development.

Why Ferrovial?

• Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference.
• Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued.
• Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation.
• Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
• Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health.
• Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.

Job Description:

IT SERVICE MANAGER

The IT Service Manager is responsible for ensuring the delivery, performance, and continuous improvement of IT services supporting Ferrovial's corporate operations. This role works directly with service providers, oversees SLAs, supports incident/problem/change processes, and partners closely with business stakeholders and the internal IT teams to ensure systems operate reliably and securely.

We are looking for a highly motivated professional that will be responsible for coordinating IT services delivered to the different lines of business throughout their projects lifecycle in the Americas region, from initial phases (tenders and new office mobilization/setup) to project completion. The local IT service manager will be the main contact for local businesses for all the IT related matters - he/she will act as liaison between site business/IT teams and other internal department/external resources to ensure IT services are deployed and operated in a timely and cost-effective manner.

Main responsibilities:

• Service Manager

Act as single point of contact for IT needs with company sites in the Americas region.

Work together with local onsite teams and corporate/vendor teams for IT issues resolution.

Provide high level estimates for new IT services.

Existing corporate IT services monitoring and improvement.

Work as escalation contact for local IT teams and liaise with other company departments and vendors for issues resolution.

Support issues resolution with vendors (service, billing, support, etc.)

IT services cost estimation in tender processes.

Conduct recurring IT services review with site business leadership (C-level) and local onsite IT teams.

Maintain offices information accurate and up to date.

• IT Communications & Infrastructure for Offices

Coordination of new sites opening, moving and closure related activities, including Communications & Network and Local Infrastructure. Advice on services such as (but not limited to):

• Technical rooms and network cabling
• Local Internet services/providers
• Meeting/Conference room equipment
• Assessment of client offices requirements
• Physical Access management systems
• Security systems
• Printing services

• Global projects support:

Global initiatives implementation support

Local deployment of global services

• Local IT teams

Support interactions with local onsite IT teams

Coordination of corporate services requested for local sites (networks, infrastructure, etc.)

Required Skills and Experience:

• University degree: Business, Service Management related
• 5 years of experience in IT service management, IT operations or IT project management in a global organization.
• Demonstrated experience managing outsourced services and multi-vendor delivery.
• Strong customer focus
• Excellent ability to coordinate multiple concurrent initiatives and priorities
• Ability to work independently and coordinate teams remotely
• Great prioritization and time management skills
• Soft skills: Leadership, communication, collaboration, influencing and organizational skills
• Bilingual English and Spanish

Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here!

Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws.

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