Account Specialist - HVAC Programs Location: Columbia, MD (Hybrid - Home Office with Occasional Local Travel) This hybrid position requires in-office presence 1-2 days per week, access to reliable transportation for local travel, and quarterly client site travel. Are you ready to make a difference? ICF is currently seeking an
Account Specialist to support our
energy efficiency program implementation in Maryland. This individual would be
responsible for managing a pipeline of new and existing customers and trade allies to ensure our programs meet participation goals. The successful candidate will also contribute to the internal operations of the programs, supporting the program manager with tasks such as
reporting, application review, forecasting, marketing development, and client support .
What you will be doing: - Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and manufacturers to support their participation in the programs
- Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption
- Maintain strong ongoing communications with participants and other interested stakeholders in order to assess their needs and to receive feedback on their experience with the program
- Preparing and presenting targeted presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
- Provide program representation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
- Demonstrates comfort and confidence in managing distributor-allocated budgets and engaging in clear, proactive conversations about budget availability.
- Maintains a strong understanding of program requirements and provides clear guidance to distributors and their contractors to ensure requirements are properly understood and met.
- Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation and pipeline management
- Review and analyze QA/QC data reported to client
- Support internal operations and management of the programs, supporting the program manager with tasks such as reporting, application review, forecasting, marketing development, and client support
- This hybrid position requires in-office presence 1-2 days per week, access to reliable transportation for local travel, and quarterly client site travel.
What we need you to have (minimum qualifications): - Bachelor's degree in (Energy, Business Admin, Communications, Environmental Studies or related fields preferred)(candidates can substitute one year of experience for each year of education)
- 2+ years of experience working in successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors or retail customers highly preferred.
- Experience with MS Office Applications (Word, Outlook, Excel)
- 2+ years of experience with developing and/or implementing data collection, tracking and reporting processes (i.e. customer relationship management (CRM) efforts)
- Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check
Preferred Skills/Experience: - Strong proven success in an outside sales role and/or business development
- Strong follow-up and follow through skills and ability to successfully close sales
- An energy efficiency background with a solid knowledge of building mechanical systems or commercial lighting
- Economic analysis and familiarity with DSM program planning and evaluation
- Utility experience and understanding of DSM program implementation
#INDEED
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Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00
Maryland Remote Office (MD99)
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