Senior Tonkean Platform Support

Role Descriptions: Must Have Technical/Functional Skills

· Experience working with Tonkean Platform administration and support.
· Understanding of workflow automation and process orchestration concepts.
· Experience with REST APIs, JSON, and integration troubleshooting.
· Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
· Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
· Strong incident management and problem-solving skills.
· Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
· Provide L1/L2/L3 support for Tonkean applications and workflows.
· Monitor Tonkean solutions, modules, workflows, and integrations.
· Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
· Analyze incidents, identify root causes, and implement permanent fixes.
· Support business users during UAT, production deployments, and hypercare phases.
· Maintain workflow documentation, knowledge articles, and SOPs. · Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards. · Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution. · Manage user access, security roles, and governance controls. · Perform release validation and production migration support.
Generic Managerial Skills, If any
· Strong analytical and problem-solving skills
· Multi-tasking ability with limited supervision
· Mentoring capabilities
· Quick learner and self-starter
· Excellent customer service, interpersonal, communication and team collaboration skills
· Able to understand and adhere to change management procedures and internal guidelines.

Desirable Skills:
Keyword:
Skills: Digital : Coupa
Experience Required: 10 & Above