Project Manager POS System Implementation

AVA Consulting is seeking a Project Manager POS Implementation

Location: New York, NY

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

• We are seeking an experienced Project Manager to lead the planning, execution and store roll-out of new point of sale (POS) system implementation across all Franchise retail locations in the US. This is a critical initiative to modernize in-store technology, improve Franchisee experience, and streamline operations.
• This individual will be pulled in to other key business projects across the Operations department in order to ensure effective delivery of complex cross-functional projects, therefore must be confident in producing executive level presentations and deliverables.

Key Responsibilities:

• Project Planning & Management
• Develop and maintain a comprehensive project plan, timeline, and budget for the nationwide POS rollout.
• Coordinate with internal IT, store operations, finance, and vendor partners to define project scope and deliverables.
• Maintain and communicate with a Focus Group of key Franchisees to secure buy-in and testing of deliverables through the project.
• Vendor & Stakeholder Management
• Serve as the primary liaison between the retailer and POS technology vendor (Helix).
• Manage contracts, deliverables, and service levels to ensure on-time, on-budget implementation.
• Cross-Functional Coordination
• Partner with store operations teams to plan deployments and roll-out with minimal disruption to daily operations of Franchisees.
• Work closely with training teams to design and deliver POS training programs for store staff.
• Implementation & Rollout
• Oversee Beta/Pilot installations, testing and feedback and full-scale rollout across hundreds of Franchisee locations.
• Manage scheduling of hardware installations, software configuration, data migration, and system integrations with the POS Vendor.
• Testing & Quality Assurance
• Establish and execute testing protocols to ensure systems function as required before full deployment.
• Manage issue tracking, troubleshooting, and resolution during implementation phases.
• Communication & Reporting
• Provide regular status updates to executive sponsors and leadership teams.
• Prepare detailed reports on progress, risks, and mitigation plans.
• Change Management
• Develop change-management strategies to facilitate store adoption of the new POS system.
• Support stores during and after go-live, ensuring a smooth transition.

Requirement:

• 5+ years of project management experience, preferably in retail technology or large-scale retail operations projects.
• Proven track record of implementing POS systems or similar enterprise retail tools.
• Strong organizational and leadership skills with the ability to drive multiple complex projects simultaneously.
• Excellent communication and stakeholder management abilities.
• Proficiency with project management tools (e.g., Confluence, Smartsheet, or equivalent).
• Bachelor's degree in Business, Information Systems, or related field.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

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