Service Now Sr. Consultant \ ServiceNow Platform Architect

Job Title : Service Now Sr. Consultant  \ ServiceNow Platform Architect

Location: Milpitas, CA or Ann Arbor, CA – Onsite 2 days in office
Job Type- Contract 12+ months

Role Overview We are seeking a senior ServiceNow Technical Management Consultant to manage, architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands-on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, CSM, SIR, ITSM, ITAM, integrations, and AI-driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.

Key Responsibilities

•                     Own ServiceNow platform including all the modules and architecture, technical strategy, and multi-year roadmap

•                     Act as the technical authority for CMDB, CSM, SIR, ITSM and ITAM implementations

•                     Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance

•                     Lead custom development for Discovery, Service Mapping, Event Management, and AIOps

•                     Manage resources in the ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles

•                     Design and govern integrations using Integration Hub, APIs, and event-based patterns

•                     Execute end-to-end delivery from technical design through production deployment

•                     Ensure platform performance, scalability, security, and upgrade readiness

•                     Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist

•                     Lead and supervise developers, business analysts, administrators, contractors, and system integrators

•                     Conduct architecture, configuration, and code reviews and enforce platform standards

•                     Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams

•                     Translate business and operational requirements into scalable technical solutions

Minimum Qualifications

•                     14+ years of hands-on ServiceNow platform experience

•                     Proven enterprise delivery of CMDB, ITOM, and ITAM programs

•                     Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping

•                     Strong experience with Discovery, MID Server design, integration, and automation

•                     Advanced ServiceNow scripting and JavaScript skills

•                     Experience leading technical teams and managing vendors or contractors

•                     Strong execution mindset with accountability for delivery outcomes

Preferred Qualifications

•                     ServiceNow certifications (CSA, CIS, CAD; CTA preferred)

•                     Experience with AIOps and AI-enabled ServiceNow capabilities

•                     Background in large-scale enterprise transformations or platform modernization

•                     Senior-level consultant / technical leadership role with hands-on delivery responsibility.

Regards,

Himanshu Rawat

himanshu@ carmansg.com