Junior Tech Support Specialist

Technical Support Specialist 

Job at a Glance 

• Title: Technical Support Specialist 

• Location: Columbia, SC 

• Contract: W2 only, 12-month contract with potential for extension or conversion to full-time  

• Pay: $ 23 /hour + optional medical, dental, vision, 401(k) match 

Overview 

This role involves actively resolving routine to moderately complex technical needs of customers within a fast-paced, multi-platformed environment. The position requires providing technical advice, guidance, and informal training to users, ensuring documentation and processes are current as technology evolves. 

Key Responsibilities 

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. 

• Research, resolve, and respond to requests received from customers. 

• Ensure documentation and processes are current as business and technology changes evolve. 

• May have an in-depth knowledge or experience in specific areas. 

• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. 

• Complete customer requests and provide guidance in resolution of application, hardware, and software problems. 

• Determine business impact of requests and escalate to higher-level professionals when necessary. 

• Maintain knowledge database and call tracking database to enhance quality of problem resolutions. 

• Keep apprized of changes in technology and processes by ensuring knowledge and documentation is current and centralized. 

• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc. 

• Analyze data to gain a better understanding of business impact. 

• Conduct a gap analysis to respond to and align with customer business needs. 

• Perform other job-related administrative duties as needed. 

Required Skills 

• Strong customer service skills. 

• Good problem solving skills. 

• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. 

• Understands basic technical problems and solutions in relation to the business environment. 

• Understands the industry's business systems and processes. 

• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry. 

• Ability to multitask. 

• Ability to troubleshoot. 

• Strong communication skills. 

Required Education 

• Bachelor's degree in CS, IT, or other job-related degree 

• OR Associate Degree in Computer Science, Information Technology or other job related degree and 2 years of job-related work experience 

• OR 4 years of technical help desk experience or other job-related experience. 

Preferred Skills 

• Citrix 

• VPN 

• Microsoft Products (Outlook, Teams) 

Why Should I Apply? 

This position offers an excellent opportunity to develop technical support skills in a dynamic environment, supporting a variety of systems and technologies. Join us to be part of a dedicated team providing essential technical assistance to our customers. 

About CEI: 

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements. 

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