Desktop Support Technician

Description
In this role you will be the first point of contact to support staff and the technology they use at our client, from business applications to network connectivity. You will provide staff with training and troubleshooting assistance at the application and hardware level. This role works closely with other technology teams to support our tools and services so that technology issues are addressed quickly.
The ideal candidate will have enterprise IT support experience with tools such as: Active Directory, MFA, MS Entra and Google Workspace suites, networking, and be able to work together with teams in other locations. Experience in a deadline driven environment and exposure to ITSM tools are a plus.
Responsibilities:

• Provide end-user support to resolve technical incidents for staff working in-person and remotely
• Diagnose issues with computers, mobile devices, and peripheral hardware
• Diagnose issues with network connectivity over ethernet, wireless, and VPN
• Troubleshoot OS applications on PC, Mac, mobile
• Support users producing content in in house and hosted Content Management Systems
• Manage accounts for email, telecom, and access controls
• Configure and manage Avaya VOIP phones
• Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, MFA, SCCM
• Monitor, triage, and take ownership of support incidents
• Install, build, and maintain computers, network, telephony equipment, peripherals, and mobile devices
• Respond to service requests within required Service Level Agreement
• Provide creative troubleshooting and support for applications and production systems
• Identify and address system outages by following appropriate escalation path
• Onboard new employees; including providing account, phone, and equipment
• Document processes, procedures, instructions, and training materials for users and IT colleagues
• Collaborate with other teams to support local infrastructure and services and assist with projects
• Adhere to Service Desk policies, procedures, and security standards and apply to daily work
• Participate in after-hours on-call rotation
• Coordinate and perform department moves
• Interface with outside clients and vendor

Minimum Qualifications

• 2-4 years experience as a IT Service Technician
• Exceptional customer service/interpersonal skills
• Excellent verbal and written communications skills with non-technical audience
• Configuring hardware and software for Mac and PC
• Support video conferencing and AV equipment
• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
• PC and Mac hardware, application, OS, and mobile troubleshooting skills
• Self-Starter, detail oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures

Preferred Qualifications

• Prior Service Desk experience in an enterprise environment
• Experience administering accounts in Active Directory, Entra, Exchange Admin Center
• Experience administering accounts for Multi-factor Authentication
• Experience documenting processes, procedures, instructions, and training materials for users and IT colleagues
• Knowledge of best IT practices, policies, and procedures

Education

• Bachelor's degree preferred or an equivalent combination of education and experience.
• Certifications: Certifications with a focus on support, network, security desired

Job Type & Location
This is a Contract position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $24.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on May 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.