Program Manager with BA

Role: Program Manager with BA

Location: Foster City CA

Fulltime

• 8+ years of experience in PM / Business Analysis with LifeScience domain
  
• 6+ Strong understanding of SDLC, support processes, and ticket management workflows.
  
• 4+ Experience with Azure DevOps (ADO) for activity tracking and project management.
  
• Strong stakeholder management, communication, and facilitation skills.
  
• Experience gathering and documenting business requirements and process flows.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Strong analytical, troubleshooting, and problem-solving capabilities.
  
• Experience working within Tier 1, 2, and 3 support models.
  
• Knowledge of clinical operations processes and GxP/regulatory environments is preferred.
  

We are seeking a BA background with strong PM Skills and LifeScience domain knowledge requirement gathering, documentation, and stakeholder engagement.

• Coordinate and facilitate discussions across Systems and Operations, and cross-functional stakeholders to align on requirements, timelines, risks, and action items.
  
• Develop and track integrated project timelines, provide status updates, and manage activities using Azure DevOps (ADO).
  
• Collaborate with Study Managers, Business teams, and Support Leads to define technical tasks, resource estimates, and support processes.
  
• Gather, analyze, document, and manage business requirements, use cases, SOPs, training materials, and process documentation.
  
• Provide day-to-day application support, ticket management, customer support, and resolution of business and system-related issues within SLA timelines.
  
• Deliver user training, knowledge transfer sessions, and support cross-functional teams to ensure smooth system and process operations.
  
• Participate in Tier 1, 2, and 3 Clinical Systems support, including troubleshooting technical/functional issues and supporting Custom App/SaaS application
  

• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
  
• Provides regular updates, proactive and due diligent to carry out responsibilities
  

We are seeking a Project manger / Business Analyst with requirement gathering, documentation, and stakeholder engagement. The ideal candidate will have strong expertise Project management and in analyzing and translating business needs into BRDs, user stories, and acceptance criteria, while collaborating closely with development, QA/UAT to ensure successful delivery. The role requires excellent communication and problem-solving skills, along with proven ability to work with business teams to refine requirements and ensure alignment with project goals and deliverables.

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

Communication Skills:

• Communicate effectively with internal and customer stakeholders
  
• Communication approach: verbal, emails and instant messages
  

• Strong interpersonal skills to build and maintain productive relationships with team members
  
• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
  

• Capability to troubleshoot and resolve issues efficiently.
  
• Analytical mindset
  

The PM and Business Analyst will ensure that business requirements are clearly understood, documented, and translated into actionable deliverables, leading to the successful implementation of clinical systems and processes. The role is expected to drive alignment between stakeholders, technical teams, and project managers, ensuring that all solutions meet business objectives, comply with industry standards, and are delivered on time with high quality.

In addition to core business analysis expertise, familiarity with Agile/Scrum methodologies and tools like Jira, Azure DevOps, to support requirement validation and testing. Proficiency in MS Office tools (Excel, PowerPoint, Visio, Project) for documentation and presentations, along with experience in preparing training materials, user guides, and process documentation, will be valuable. The ability to facilitate workshops, requirement sessions, and stakeholder discussions is also expected.

Why Join Us -

• To be part of one of the most important engagements for our customer
  
• Benefit from a strong learning curve with exposure to integrations and clear growth opportunities