Quality Analysis

We are seeking a detail-oriented Quality Analyst to ensure products/services meet defined quality standards and customer expectations. The ideal candidate will analyze processes, identify gaps, and drive continuous improvement through data-driven insights and collaboration with cross-functional teams.

Key Responsibilities

• Monitor, evaluate, and audit processes, products, or services to ensure quality standards are met

• Analyze quality data and prepare reports, dashboards, and trend analyses

• Identify defects, root causes, and areas for improvement

• Develop and implement quality assurance plans, procedures, and metrics

• Conduct internal quality reviews and compliance checks

• Collaborate with operations, engineering, product, or customer support teams to resolve quality issues

• Recommend corrective and preventive actions (CAPA)

• Support continuous improvement initiatives (Lean, Six Sigma, etc.)

• Ensure compliance with internal policies and external regulations (as applicable)

• Participate in training and quality awareness programs

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Business, Science, or a related field

• Proven experience as a Quality Analyst or similar role

• Strong analytical and problem-solving skills

• Experience with quality tools (e.g., root cause analysis, control charts, audits)

• Proficiency in MS Excel and reporting tools

• High attention to detail and accuracy

• Strong communication and documentation skills

Preferred Qualifications

• Experience in [industry: IT / Manufacturing / BPO / Healthcare / Finance]

• Knowledge of quality frameworks or standards (ISO, Six Sigma, CMMI, etc.)

• Certification in Quality Management or Six Sigma

• Experience with QA or analytics software/tools