Production Support Analyst

Required Skills: Datapower, MFT, MQ, IBM, Production support

Role Title: Production Support Analyst Required

Skills: Datapower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira)

Responsibilities:

Technical Operations Specialist TennCare’s ISL program is looking for a Technical Operations Specialist to drive operational excellence and protect the reliability of mission-critical Medicaid systems serving millions of Tennesseans. In this specialist role, you’ll guide real-time monitoring, lead incident response efforts, strengthen production reliability, and champion automation across a highly integrated healthcare technology landscape. You’ll collaborate across engineering, vendors, and business teams to keep systems healthy, data flowing, and deployments smooth—while mentoring others and elevating team capabilities.

What You’ll Lead: - Real-time system monitoring & proactive incident leadership - Production deployment governance & operational readiness - Troubleshooting of managed file transfers, batch jobs, and EDI transactions - Linux-based analysis, scripting, and automation initiatives - Cross-functional communication with stakeholders, vendors, and TennCare teams - SOP development, root-cause reviews, and continuous improvement What Sets You Apart: - Strong operations or production support background - Advanced troubleshooting and RCA skills - Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools - Clear communicator able to bridge technical and business teams - Passion for mentoring others and driving operational maturity - Bonus: Healthcare, Medicaid, or EDI 270/271 experience

Why This Role Matters: You’ll be at the center of Tennessee’s healthcare technology ecosystem—leading efforts that ensure continuity, accuracy, and reliability of services that directly impact residents statewide. If you thrive in dynamic environments, excel at solving complex issues, and enjoy elevating team operations, this is a high-impact opportunity to grow and lead. Expected Deliverable(s) 1. Incident Management Deliverable 2. Infrastructure Deliverable 3. Operations and Maintenance Deliverable 4. Operations and Maintenance Guide 5. Production Playbook