Avaya Call Center at Richardson/Dallas TX- Onsite

• Posted 1 day ago • Updated 16 hours ago

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Fitment

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Job Details

Skills

Call Center
Routing
Scripting
Cisco ICM
Incident Management
Statistics
EPM
Security Management
Microsoft Windows
Linux
Servers
Software Packaging
Distribution
Grafana
Database
Management
Mentorship
Virtual Team
Communication

Summary

Key Responsibilities

Administer, manage, and support Avaya, Windows, and Linux servers
Develop, manage Cisco ICM Routing and scripting including:
Support ICM Configurations, troubleshoot business flow, Skill statistics
Provide Avaya Agent and softphone support, including:
Agent login issues
Audio and call quality troubleshooting
Agent desktop application and configuration support
Manage and support Avaya EPM and AEP, including:
System health monitoring
Call flow troubleshooting
Perform security management for Windows and Linux servers
Handle software packaging and distribution
Troubleshoot complex issues using logs, Grafana, and database records
Ensure application and agent operational stability with 12x5 support and on-call availability
Manage and mentor a small, distributed team
Act as a critical thinker with a solution-oriented approach and strong communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122944
Position Id: 2026-7643/875
Posted 1 day ago

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Avaya Call Center at Richardson/Dallas TX- Onsite

Dice Job Match Score™

Job Details

Skills

Summary

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