Director of ERP and IT Operations

Position Overview:
We are seeking a senior-level technology leader to serve as an Operations Director of IT for our client in Tampa.

This role owns the ERP platform and its ecosystem while also providing leadership across IT Operations including MSP oversight, networking, security, cloud platforms, and enterprise applications supporting approximately 450 employees across Georgia and Florida.

Our ERP and enterprise systems are hosted in Microsoft Azure, with a planned transition to SaaS-based Business Central, providing a strong foundation for cloud-first architecture and modernization.

This position is intended as a strategic leadership role with a clear succession path to VP of Technology. Significant onsite presence is expected, particularly in the first year, to build executive relationships, understand operations, and establish platform credibility.

Must-Haves:

8–12+ years in ERP and enterprise IT leadership roles
Deep experience with Microsoft Dynamics NAV / Business Central
Experience leading ERP migrations and SaaS transitions
Experience in manufacturing or industrial environments
Strong understanding of:
- ERP architecture and integrations
- Cloud platforms (Microsoft Azure)
- MSP operating models
- Multi-site enterprise operations

Nice-to-Haves:

Power Platform and automation leadership experience
Experience supporting mobile and field service workforces
Experience in manufacturing or industrial environments

What Success Looks Like:

ERP platform becomes a strategic enabler for branch and service operations
MSP is well-governed, accountable, and aligned with business priorities
Cloud and security posture supports growth and compliance
IT evolves from reactive support to strategic leadership
Organization has a clear internal successor to the VP of Technology

Responsibilities:

Core ERP Responsibilities (Primary Platform Ownership)

Serve as Product Owner and platform owner for Microsoft Dynamics 365 Business Central
Own ERP architecture, integrations, security model, and data governance
Lead ERP roadmap, modernization strategy, and long-term platform planning
Govern implementation partners, contracts, delivery quality, and outcomes
Drive adoption of Power Platform, reporting, and automation across operations

IT Operations & Enterprise Leadership Responsibilities

MSP & Vendor Governance

Serve as technical owner and escalation point for the Managed Service Provider
Define service levels, operational metrics, and accountability models
Coordinate infrastructure, security, and platform projects across vendors

Cloud & Infrastructure Oversight

Provide technical oversight for enterprise systems hosted in Microsoft Azure
Partner with infrastructure and security teams to ensure availability, performance, identity integration, and data protection
Support architecture decisions related to SaaS adoption and cloud-native integrations

Network & Multi-Site Operations

Oversee LAN/WAN and branch connectivity across Georgia and Florida locations
Ensure reliable connectivity for branch sites and mobile field technicians
Partner with SD-WAN and network providers to maintain uptime and performance

Security, Compliance & Risk

Partner with leadership and MSP/security vendors to:
- Enforce identity and access controls
- Support MFA, endpoint protection, and data protection
- Participate in audits, risk assessments, and incident response

Enterprise Applications & Endpoints

Oversee Microsoft 365, endpoint management, and line-of-business applications
Ensure stable workstation, mobile, and technician device environments

Leadership & Succession Responsibilities

Serve as a trusted technology advisor to executive leadership
Build strong relationships with operations, finance, sales, and field service leadership
Mentor technical staff and reduce dependency on external providers
Participate in strategic planning and long-range technology road-mapping
Prepare to assume broader technology leadership responsibilities over time

Director of ERP (Dynamics 365 - Business Central) and IT Operations **CONFIDENTIAL**

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Director of ERP (Dynamics 365 - Business Central) and IT Operations CONFIDENTIAL