Support Analyst / Help desk

Harrisburg, PA, US • Posted 12 hours ago • Updated 11 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Conflict Resolution
  • Dashboard
  • Documentation
  • Data Collection
  • Problem Solving
  • Network

Summary

Job Opening title: SOC Analyst 1
Job Location: Harrisburg, Pennsylvania

Job Description:

Description of Duties:

  1. Support a 24/7 schedule, including nights, weekends, and holidays as needed.
  2. Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
  3. Classify, prioritize, and escalate alerts promptly to ensuretimelyresolution.
  4. Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
  5. Capture, log, respond and escalate events from email, chat, voice, and other systems withaccuratedocumentation.
  6. Collect and analyze technical data to classify events, distinguish valid issues from false positives, andmaintaintriage accuracy standards.
  7. Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
  8. Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
  9. Provide support during network and security incidents,assistingwith resolution efforts as directed.

Desired/Required Skills

  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, high-stakes environment
  • Excellent communication and documentation abilities
  • Willingness to work flexible shifts in a 24/7 schedule
  • 1-3 Years of experience working in a security operations center.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118415
  • Position Id: 9042546
  • Posted 12 hours ago
Contact the job poster
MN

Mohammed Nazer

Recruiter @ NovaLink Solutions
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