Director of AIOps

***We are unable to sponsor as this is a permanent full-time role***

***Hybrid, 3 days onsite, 2 days remote***

A prestigious company is looking for a Director of IT Practice AIOps. This director will focus on AI platforms, automation, integration, DMS, Azure AI, agent workflows, etc.

Responsibilities:

• Develop and execute a forward-looking technology roadmap for legal practice solutions in close collaboration with Innovation and IT leadership.
• Act as a technical advisor and execution partner to the Innovation team, guiding feasibility, architecture, environment design, and delivery pathways from pilot through production.
• Lead teams responsible for AI platforms, automation solutions, product engineering, knowledge systems, and legal workflow technologies, ensuring reliability, scalability, and alignment with practice needs.
• Define and deliver enterprise knowledge systems, including content lifecycle management, taxonomy development, and integration with practice delivery platforms across litigation and transactional teams.
• Steward GenAI implementations, agentic workflows, automation platforms, and custom-built legal products that enhance efficiency and insight.
• Oversee Azure Artificial Intelligence (AI) services, on-premise AI and graphics processing unit (GPU) environments, and reusable architectures supporting semantic search, application programming interfaces (APIs), and data pipelines.
• Partner with Security, Risk Management, Enterprise Architecture, Responsible AI (RAI), and Data Governance teams to streamline governance while enabling rapid, compliant delivery.
• Ensure stable, efficient operations across document management systems (DMS), collaboration platforms, knowledge systems, and production Innovation solutions.
• Build, mentor, and inspire high-performing technical and knowledge management teams, fostering strong cross-functional partnerships and continuous improvement.

Qualifications:

• Bachelor s degree required; advanced degree or equivalent experience in technology, information systems, or a related field preferred.
• 15+ years of experience leading technology or project delivery teams within legal or similar professional services environments.
• Proven success driving enterprise technology transformation, change management, and large-scale platform delivery.
• Hands-on experience with AI operations, including GenAI and agentic solutions, and the supporting infrastructure and services.
• Strong understanding of cloud platforms, APIs, and enterprise integration strategies.
• Working knowledge of data governance, security, privacy, and compliance frameworks.
• Expertise with document management systems (iManage preferred) and collaboration platforms such as SharePoint.