ServiceNow Platform Architect
Location: Warren, NJ – Hybrid (Onsite 3 Days per Week)
Exp: 9 – 15 Years
Position Overview
Everest is seeking an experienced ServiceNow Platform Architect Consultant to serve as a trusted technical advisor for its enterprise ServiceNow platform. This role combines architecture, hands-on development, platform administration, governance, integration expertise, and stakeholder leadership to strengthen platform health, delivery quality, and long-term business value.
Engagement Objective
Provide architecture leadership, platform governance, and operational oversight for Everest’s enterprise ServiceNow environment, ensuring the platform remains secure, scalable, compliant, and aligned with business priorities.
Key Responsibilities
- Serve as a hands-on ServiceNow architect and developer, designing, configuring, scripting, testing, troubleshooting, and implementing platform solutions.
- Develop and maintain ServiceNow applications, workflows, Flow Designer automations, business rules, client scripts, script includes, UI policies, service catalog items, and integrations.
- Establish and maintain platform architecture standards, design principles, governance practices, and future-state direction.
- Design and implement scalable, maintainable workflows, integrations, customizations, and technical solutions aligned with Everest’s ServiceNow Guiding Platform Principles.
- Provide technical oversight of managed service providers while directly contributing to development, code reviews, defect resolution, deliverable validation, and deployment readiness.
- Lead platform upgrades, release governance, environment management, code promotion, production deployments, cloning, and restoration activities.
- Perform advanced platform administration and operational support, including incident, problem, request, vendor case, user access, role, and ACL management.
- Monitor and troubleshoot platform health, performance, stability, security, and operational risks; implement corrective and preventive actions.
- Drive continuous improvement through automation, service catalog optimization, workflow efficiency, platform adoption, and technical debt reduction.
- Govern CMDB and CSDM alignment, configuration data quality, data certification, Discovery, Service Mapping, and asset management practices.
- Design, build, test, and support enterprise integrations using REST APIs, IntegrationHub, web services, JSON, XML, and related technologies.
- Ensure platform solutions comply with SOX controls, audit requirements, security standards, internal policies, and regulatory obligations.
- Advise on platform roadmap, license utilization, capacity planning, modernization opportunities, and investment optimization.
- Lead technical workshops, support project scoping, develop prototypes and proof-of-concept solutions, and communicate architecture decisions, risks, dependencies, and recommendations to stakeholders.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent education and relevant professional experience.
- 7+ years of progressively responsible experience administering, engineering, and architecting ServiceNow platforms in enterprise environments.
- ServiceNow Certified System Administrator (CSA).
- Strong expertise in ServiceNow ITSM, CMDB, Service Catalog, Asset Management, platform security, and workflow automation.
- Hands-on experience with JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, REST APIs, SOAP, JSON, XML, and enterprise integrations.
- Strong understanding of platform governance, upgrade strategy, release management, access controls, performance optimization, and operational support.
- Ability to lead technical discussions, exercise independent judgment, and influence architecture decisions across business, technology, and vendor teams.
- Excellent written and verbal communication, analytical, problem-solving, stakeholder management, and collaboration skills.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist – ITSM, Certified Application Developer, or other relevant ServiceNow certifications.
- Experience with Discovery, Service Mapping, ITAM, SAM Pro, HAM Pro, IRM, GRC, BCM, Performance Analytics, or related ServiceNow capabilities.
- Knowledge of CSDM, CMDB governance, data certification, ITIL practices, and enterprise platform governance.
- Experience working in Agile or Scrum environments and mentoring less-experienced technical resources.
Expected Consulting Outcomes
- Secure, stable, scalable, and supportable ServiceNow platform operations.
- Consistent architecture and stronger governance of platform changes, integrations, and managed service delivery.
- Improved automation, service experience, operational efficiency, and platform adoption.
- Improved CMDB quality, CSDM alignment, data governance, and configuration management practices.
- Reduced technical debt, operational risk, and avoidable customization.
- Optimized licensing, platform investment, and alignment with the ServiceNow roadmap.
Engagement Profile
This engagement is suited for a senior ServiceNow professional who can provide strategic guidance while remaining hands-on in architecture, governance, administration, platform optimization, and enterprise delivery. The consultant must translate technical decisions into measurable business, operational, security, and compliance outcomes.
