Manager - UX Design

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, our team is seeking a Manager - UX Design who will be responsible for contributing to product strategy by leading the development and enhancement of pharmacy products or services. Additionally, this Manager will conduct market research, collaborate with cross-functional teams, design user experiences, and oversee the product development lifecycle. The role will require this Manager to apply their expertise within pharmacy workflows to help drive the success of pharmacy products and ensure they meet store colleagues' needs and expectations.

Expectations for the Role:

• Perform usability studies on pharmacy applications to determine the satisfaction and utilization rate of enhancements to current products, as well as new products
• Ensure enhancements to the pharmacy experience are compliant with the company's regulatory, safety, quality, and confidentiality protocols and standards
• Continue to gain pharmacy experience by supporting our store colleagues during a working shift at a determined cadence
• Host sessions during our Monthly Colleague Connection forum to gain feedback from store team members in regard to in flight projects and discovery work
• Compile all findings into final findings deliverables for dissemination with other IT and Business stakeholders, as well as ensure these are maintained in our feedback repository
• Collaborate internally with our own Human-Centered Design, Pharmacy Experience Design team and Colleague Design Team, and utilizes past user feedback to propose optimal workflows and gain internal team alignment
• Lead a collaboration effort with designers to enhance the current pharmacy experience for a high priority, large effort project
• Collaborate with other IT and Business teams to ensure pharmacy store colleague feedback is incorporated appropriately and their voices are heard
• Assist in enhancing/designing existing and new applications for the pharmacy colleague as well as other IT/business partners
• Balance workload and prioritize key deliverables
• Under general supervision, work closely with Digital & Data Transformation leadership to make and communicate design and user experience decisions
• Help drive the change management and training needs of all key personnel and stakeholders to ensure industry-proven best practices are instilled within the company's strategies and end product offerings

REQUIRED QUALIFICATIONS

• 5+ years of work experience as CVS Pharmacist or Pharmacy Manager
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

PREFERRED QUALIFICATIONS

• Ability to learn/utilize design applications such as Figma, Photoshop, etc.
• Ability to learn/utilize Microsoft Teams applications such as Teams, Excel, Powerpoint, etc.
• Ability to learn/utilize video recording software and break down colleague feedback

EDUCATION

Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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We anticipate the application window for this opening will close on: 02/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.