Quality Assurance Analyst - F2F

Job Description -

Job title: Quality Assurance Analyst
Work schedule: hybrid; 2-3 days in office

**QA 5+ years, Salesforce CRM, UAT, Banking (or similar), heavy customer-facing experience. Will be responsible for Regression and Functional testing (black box) all high level, but some experience with SQL and Excel is helpful. Experience with Agile/Scrum very helpful

Role: Quality Assurance | Banking Division

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develop manual test plans and test cases to evaluate product quality
• Review functional and regression testing as needed
• Conduct User Acceptance Testing (UAT) in conjunction with Business Stakeholders
• Collaborate with IT, Project Managers, and Business Stakeholders to fully understand requirements and specifications for testability
• Analyze test results and prepare detailed test reports, including documentation and analysis of issues found in testing. Provide initial triage based upon constructive analysis of the issues.
• Work with cross-functional teams to troubleshoot and resolve issues, with clear and actionable feedback
• Track and manage defects using Jira, ensuring that all issues are properly remediated, and appropriately regression tested prior to production release
• Contribute to regular project meetings, providing feedback on testing timelines and priorities
• Ensure strict adherence to established QA standards and methodologies

MINIMUM JOB REQUIREMENTS OR EXPERIENCE:

• Bachelor s degree preferred
• Minimum 5 years experience performing the kinds of Quality Assurance work described above
• Experience with Salesforce a strong plus
• Superior oral & written communication skills
• Ability to plan, organize and handle multiple workstreams simultaneously, with limited supervision.
• Proficiency in working in a collaborative team environment
• Strong analytical and quantitative skills
• Time management skills and ability to deliver results against strict deadlines
• Strong drive, initiative, and motivation to excel; self-starter; accuracy and attention to details in work product
• Strong knowledge of advanced Excel and SQL a plus
• Experience supporting change management initiatives
• Enthusiasm for working in a diverse, multi-cultural environment
• Legal authorization to work in the United States for the duration of the engagement.