Job Description ECS is seeking an
Operations Manager to work in our
Washington, DC - Hybrid office.
Please Note: This position is contingent upon contract award. ECS is seeking an Operations Manager to lead and modernize the operational backbone of the SEC's IT environment - encompassing Data Center operations, the Network Operations Center (NOC), and Disaster Recovery (DR) capabilities. This is a critical leadership role: you will be responsible for the 24/7 reliability of the systems that the SEC depends on to fulfill its regulatory mission, while simultaneously driving these operations toward greater automation, intelligence, and resilience.
The SEC is not looking for someone who will simply manage shifts and keep the status quo running. The agency is investing in AI-driven operations (AIOps), automated incident response, predictive monitoring, and infrastructure automation - and your operations teams need to be at the center of this transformation. You will be expected to reduce manual operational toil, implement automated runbooks, introduce AI-powered event correlation and root cause analysis, and build a culture where your operators are engineers who build automation, not just watchers who respond to alerts.
You will manage and develop a multi-team operations staff, establish and enforce operational standards, and serve as the primary escalation point for critical infrastructure events. You will work closely with the System Architects, Network Architects, and Cloud Engineers to ensure that the operational model evolves in lockstep with the infrastructure modernization. Your success will be measured not just by uptime and SLA achievement, but by how much manual work you eliminate, how much faster your team resolves incidents, and how effectively you leverage AI and automation to improve the SEC's operational posture.
General Description of Benefits
Required Skills - 10+ years of experience managing IT operations teams, including at least 5 years managing data center operations, NOC, or enterprise operations center teams
- Demonstrated track record of transforming operations through automation - reducing manual toil, implementing automated runbooks, or introducing AIOps capabilities
- Experience managing 24/7 multi-shift operations with direct responsibility for uptime SLAs and incident response in mission-critical environments
- Strong technical foundation across data center infrastructure (servers, storage, networking, virtualization) and monitoring/observability platforms
- Experience implementing or managing enterprise monitoring and event management platforms (ServiceNOW ITOM, Splunk ITSI, Dynatrace, SolarWinds, or equivalent)
- Proven ability to measurably improve operational metrics - MTTR reduction, incident volume reduction, SLA improvement, or automation rate increase
- Experience managing Disaster Recovery programs including DR testing, runbook maintenance, and failover coordination
- Strong ITIL knowledge with practical experience in event, incident, problem, and change management processes
- Experience managing and developing teams of 20+ operations personnel across multiple shifts
- Active Secret clearance or ability to obtain; U.S. citizenship required
- Bachelor's degree in Information Technology, Computer Science, or related field. Equivalent combination of education and 12+ years of progressive IT operations management experience accepted.
Desired Skills - Experience with AIOps platforms and AI-powered event correlation, noise reduction, or predictive analytics for operations
- Hands-on scripting/automation skills (Python, PowerShell, Bash) or experience leading teams that build operational automation
- Experience with Site Reliability Engineering (SRE) practices - error budgets, toil measurement, and reliability engineering
- ITIL Expert or Managing Professional certification
- Experience managing operations in a federal government environment with SLA accountability to government stakeholders
- Knowledge of cloud operations and experience managing hybrid on-premises/cloud operational environments
- Experience with ChatOps, automated incident management platforms (PagerDuty, Moogsoft, BigPanda), or intelligent alerting
- PMP or equivalent management certification
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
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