ServiceNow Architect

Title: ServiceNow Architect – ITSM, ITOM & HRSD

Location : Remote

Experience : 12+ Years

Visa: USC-EAD

Position Summary

We are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will possess deep platform expertise, strong business process transformation experience, and the ability to define scalable architectures supporting complex enterprise and government-regulated environments.

The architect will work closely with business stakeholders, enterprise architects, program managers, and development teams to deliver secure, scalable, and compliant ServiceNow solutions.

Required Qualifications

Experience

• 12+ years of overall IT experience.
• 7+ years of ServiceNow implementation experience.
• 3+ years serving as ServiceNow Architect or Lead Architect.
• Experience leading large-scale enterprise ServiceNow implementations.

Technical Expertise

Strong expertise in:

• ServiceNow ITSM
• ServiceNow ITOM
• ServiceNow HRSD
• CMDB Architecture
• Discovery & Service Mapping
• Event Management
• Integration Hub
• Flow Designer
• Service Portal / Employee Center
• Platform Security
• Performance Analytics

Development Knowledge

Hands-on understanding of:

• JavaScript
• Glide APIs
• Business Rules
• Script Includes
• Flow Designer
• UI Policies
• Client Scripts
• ACLs
• Integration Frameworks

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) – Preferred
• ServiceNow Certified Master Architect (CMA) – Preferred
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) – ITSM
• CIS – ITOM
• CIS – HRSD
• ITIL Foundation or ITIL Managing Professional
• Experience in Aerospace, Defense, Federal, Manufacturing, or ITAR-regulated environments

Preferred Skills

• Enterprise Architecture
• AI and Automation Strategy
• AIOps
• GenAI / ServiceNow Now Assist
• Program Leadership

Interested candidates can share your resume on saloni (dot) dhawade (at) leanit (dot) com