Urgent :- Digital Communication Platform Support Engineer

Remote • Posted 11 hours ago • Updated 11 hours ago
Contract W2
Contract Independent
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Content Management Systems
  • Communication
  • Digital Signage
  • Intranet
  • Management
  • Technical Support
  • Test Plans
  • Digital Communication Platform Support Engineer
  • digital signage platform
  • Poppulo
  • Appspace

Summary

Digital Communication Platform Support Engineer

Location: Fully Remote

Duration: 6+Months (Long-term Contract)

Visa:

Interview: Virtual

Rate: $35/hr on C2C

 

Responsibilities:

  • Participate in the global deployment of a digital signage platform
  • Provide post go-live support (will provide ticket support for all user issues)
  • Post-Installation configuration and support of Digital Signage display devices
  • Daily monitoring to ensure all devices are up and running
  • Interact with local IT support teams to confirm resolution of issues, update user list/device owner
  • Create/execute/validate test plans for platform software upgrades
  • Account set up and permission creation for new users
  • Maintain/Update Documentation
  • Train new users on content management system software (log ins, add slides, adding/saving content, etc.)

Education:

  • Bachelor''s degree or equivalent experience

Experience Required:

  • Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
  • Experience creating/executing test plans for digital signage platform - 3+ years
  • Experience working with 3rd party vendors to resolve escalated issues
  • Providing support and communicating with non-technical users
  • Change management and governance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91143216
  • Position Id: 8916536
  • Posted 11 hours ago
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