NICE CXone Cognigy Agentic AI Developer
Stanley David and Associates
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- NICE CXone Cognigy Agentic AI Developer
Summary
Job Title: NICE CXone Cognigy Agentic AI Developer
Location: Remote
Employment Type: Full-time
Job Description:
NICE CXone Cognigy Agentic AI Developer
Must Have Technical/Functional Skills
- Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
- Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
- Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
- Experience with voice bot / chatbot design for customer service and contact center workflows.
- Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
- Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
- Cognigy.AI Platform.
- NICE CXone / NICE Mpower / Agentic AI.
- NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI.
- REST APIs, Webhooks, JSON, XML.
- JavaScript, Node.js, Python.
- Salesforce Agent Voice, ServiceNow, CRM integrations.
- Azure OpenAI / OpenAI GPT / GenAI / LLM platforms.
- Git, DevOps, CI/CD tools.
Roles & Responsibilities
- Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
- Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
- Develop AI-powered virtual agents for voice and digital customer interaction channels.
- Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
- Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
- Develop API/middleware components.
- Support testing, troubleshooting, tuning, deployment, and production support.
- Work with architects.
- Dice Id: 91097129
- Position Id: salt-81331
- Posted 1 hour ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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