Level 3 Network Engineer/Technical Network Lead
K-Tek Resourcing LLC
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Job Details
Skills
- Affinity Propagation
- Ansible
- Auditing
- Border Gateway Protocol
- Bridging
- Cisco
- Cisco Certifications
- Cisco Wireless
- Communication
- Computer Science
- DHCP
- DNS
- Documentation
- Dragon NaturallySpeaking
- EIGRP
- Enterprise Networks
- Failover
- HSRP
- Network
- Network Layer
- Onboarding
- Problem Management
- Incident Management
- High Availability
- IT Operations
- IT Service Management
- KPI
- RF
- ROOT
- RSTP
- Regulatory Compliance
- LAN
- Management
- Migration
- OSPF
- Provisioning
- VLAN
- SD
- SLA
- SSO
- SolarWinds
- Spanning Tree Protocol
- Python
- Reporting
- Root Cause Analysis
- Routing
- Wireless Communication
- Wireless Networking
- Routing Protocols
- Switches
- WAN
- WLAN
- WLC
Summary
Job Title - Level 3 Network Engineer/Technical Network Lead
Location - San Antonio, Austin, Houston Texas
Keywords
Viptela SD-WAN
Cisco Routing: Routing protocols (BGP, OSPF, EIGRP)
Cisco Switching - VLANs, STP, HSRP/VRRP
Cisco DNAC
Cisco Wireless 9800
Job Summary
We are seeking a highly skilled Level 3 Network Engineer/Technical Network Lead with strong hands-on experience in Viptela SD-WAN, Cisco Wireless (Catalyst 9800), and Enterprise LAN/WAN environments. The role requires deep expertise in routing, switching, and wireless technologies, with the ability to handle complex incidents, drive root cause analysis, and support large-scale enterprise network operations. The candidate should also demonstrate strong ownership, proactive troubleshooting, and stakeholder communication skills.
Key Responsibilities
1. Technical Operations & Support
Act as L3 escalation point for critical network incidents (P1/P2 issues).
Troubleshoot complex issues across WAN, LAN, SD-WAN, and Wireless networks.
Ensure quick restoration of services (RTS) within SLA targets.
Provide advanced troubleshooting for:
Viptela SD-WAN fabric (Control/Data plane issues)
Cisco LAN switching (VLANs, STP, EtherChannel)
Cisco Wireless (Catalyst 9800 WLC, AP onboarding, policy tags)
WAN circuits and routing instability
SD-WAN & WAN Management
Deploy, configure, and troubleshoot Cisco Viptela SD-WAN (vManage, vEdge/cEdge).
Handle: Overlay/underlay routing integration
Policy-based routing & application-aware policies
VPN segmentation and secure connectivity
Troubleshoot WAN issues such as:
Packet loss, latency, circuit flaps, routing issues, Routing & Switching Expertise
Strong hands-on experience with: BGP (IBGP/EBGP), OSPF
Route redistribution, route-maps, prefix-lists
Deep knowledge of: Spanning Tree Protocol (STP), RSTP, BPDU Guard, Root Guard, Loop prevention
Expertise in: VLAN design, inter-VLAN routing, EtherChannel configuration and troubleshooting
Wireless Network (Cisco 9800), Manage and troubleshoot Cisco Catalyst 9800 Wireless Controllers:
WLAN, Policy, Site, and RF profiles, AP provisioning (DHCP Option 43 / DNS)
HA-SSO configuration and failover validation
Diagnose wireless issues:
Client connectivity, roaming issues, RF interference, Incident & Problem Management
Lead Major Incident Management (MIM) calls and technical bridges.
Drive end-to-end ownership of incidents until closure.
Perform detailed Root Cause Analysis (RCA) and implement permanent fixes.
Ensure compliance with:
Proactive Problem Management - Analysis and Identify chronic issues in Network Infra and suggest improvements
SLA / KPI targets
Incident documentation and reporting standards
Change Activities
Support and execute:
Network migrations (LAN/WAN/Wireless/SD-WAN)
Technology upgrades and refreshes
As-built documentation and SOPs
Stakeholder & Vendor Management
Coordinate with ISPs, OEM vendors, and internal teams
Provide technical updates to client stakeholders
Participate in client calls, reviews, and audits
Tools & Platforms
ServiceNow (or equivalent ITSM tools)
Monitoring tools (SolarWinds, Thousand Eyes – good to have)
Automation knowledge Python/Ansible (good to have)
Qualifications & Experience
Bachelor’s degree in engineering / computer science (or equivalent)
10–15 years of experience in Enterprise Network Operations
Relevant certifications preferred:
CCNP / CCIE (Routing & Switching / Enterprise)
Cisco Viptela SD-WAN certification
- Dice Id: 10411276
- Position Id: 9039893
- Posted 1 day ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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