Technical Support Analyst

Adams, MA, US • Posted 1 day ago • Updated 4 hours ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Computer Networking
  • Information Technology
  • Microsoft IIS
  • Microsoft Operating Systems
  • Microsoft SQL Server
  • Microsoft Office
  • Microsoft SharePoint
  • Microsoft Windows
  • Microsoft Windows Server
  • System Administration
  • Technical Support
  • O365
  • Microsoft Azure
  • Help Desk

Summary

Job Type: W-2 contract

Duration: 12 months

Location: Adams, MA on-site

 

Job Summary

Our client is seeking a Technical Support Analyst Level I, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.

 

Primary Duties and Responsibilities:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
  • Participates in rotating On Call schedule supporting weekend and after-hours incidents.

 

Skills:

  • 2+ years of system administration experience, database, or network administration
  • Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
  • General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
  • Knowledge of systems and networking software, hardware and networking protocols
  • Computer networking and Information Technology in a manufacturing organization.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91128590
  • Position Id: TechSup-2P
  • Posted 1 day ago
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