Working Title: Senior Business Analyst

Title/Level: Business Analyst 3

Job Description

Position Overview

We are seeking an experienced Senior Business Analyst to support large-scale application development, modernization, and enhancement initiatives. The ideal candidate will perform advanced business analysis activities, working closely with business stakeholders, product owners, project managers, architects, developers, QA teams, and leadership throughout the Software Development Life Cycle (SDLC).

The Business Analyst will serve as the primary liaison between business users and technical teams, ensuring that business needs are accurately translated into functional and technical requirements. This role requires expertise in requirements gathering, process improvement, business process modeling, user story development, documentation, stakeholder facilitation, and change management.

The successful candidate will participate throughout the entire SDLC from requirements elicitation and analysis through implementation, testing, deployment, and post-production enhancements ensuring that delivered solutions meet business objectives and quality standards.

Key Responsibilities

Requirements Elicitation & Business Analysis

• Collaborate with business stakeholders to understand business objectives, operational challenges, and system improvement opportunities.

• Conduct stakeholder interviews, workshops, Joint Application Development (JAD) sessions, surveys, document analysis, workflow analysis, and use case analysis.

• Analyze existing business processes, identify inefficiencies, and recommend automation and process improvements.

• Document current-state and future-state business processes.

• Identify functional and non-functional requirements.

Requirements Documentation

• Produce clear, concise, and well-structured:

  • Business Requirements Documents (BRDs)

  • Functional Requirements Documents (FRDs)

  • Software Requirements Specifications (SRS)

  • User Stories

  • Use Cases

  • Acceptance Criteria

  • Business Rules

  • Process Flows

  • Gap Analysis Documents

• Ensure all documentation aligns with established business analysis standards and best practices.

• Maintain complete traceability of requirements throughout the project lifecycle.

Process Analysis & Improvement

• Evaluate current business workflows and identify opportunities for optimization.

• Recommend business process re-engineering initiatives.

• Create workflow diagrams, process maps, and system interaction diagrams.

• Support continuous improvement initiatives across business operations.

UX Documentation & Solution Design

• Design wireframes, screen mockups, prototypes, and interface concepts.

• Collaborate with UX/UI designers and development teams to ensure user-centered solutions.

• Validate solution designs with stakeholders prior to implementation.

Agile & SDLC Participation

• Participate in Agile ceremonies including:

  • Sprint Planning

  • Daily Stand-ups

  • Sprint Reviews

  • Sprint Retrospectives

  • Backlog Grooming

• Collaborate closely with Product Owners and Scrum Masters.

• Support both Agile and traditional SDLC methodologies where applicable.

• Assist development and QA teams with requirements clarification throughout the project lifecycle.

Requirements Management

• Manage changing business requirements through formal change control processes.

• Prioritize requirements with stakeholders.

• Maintain requirement traceability matrices.

• Validate completed functionality against documented requirements.

Testing Support

• Assist QA teams during test planning and execution.

• Develop and review User Acceptance Testing (UAT) scenarios.

• Participate in defect triage and issue resolution.

• Validate that implemented solutions satisfy business needs.

Stakeholder Communication

• Facilitate meetings across technical and business teams.

• Present findings and recommendations to leadership.

• Communicate project risks, dependencies, assumptions, and impacts.

• Build strong relationships across cross-functional teams.

Mentorship & Best Practices

• Mentor junior Business Analysts.

• Promote business analysis standards and best practices.

• Share knowledge, templates, and process improvements across teams.

• Participate in continuous professional development.

Project Documentation & Governance

• Maintain project documentation repositories.

• Ensure compliance with organizational documentation standards.

• Support audit and governance activities as required.

Required Qualifications

Experience

• Minimum 8 years of experience gathering business requirements through stakeholder interviews and workshops.

• Minimum 8 years of experience working across the Software Development Life Cycle (SDLC).

• Minimum 8 years of experience in business process analysis and business process re-engineering.

• Minimum 8 years of experience writing:

  • User Stories

  • Use Cases

  • Functional Requirements

  • Business Requirements

• Minimum 8 years of experience designing wireframes, mockups, and UX documentation.

• Minimum 5 years demonstrating excellent communication, facilitation, and presentation skills.

• Minimum 5 years creating professional technical documentation.

• Minimum 1 year of experience using Atlassian Jira for issue tracking and Agile project management.

• Minimum 1 year of experience using requirements management tools such as Modern Requirements or similar platforms.

• Minimum 1 year of experience supporting education-sector organizations, government agencies, public-sector organizations, or education technology vendors.

Required Technical Skills

• Business Analysis

• Requirements Gathering

• Requirements Management

• SDLC

• Agile Methodology

• Scrum

• Waterfall

• User Story Development

• Use Case Modeling

• Business Process Modeling

• Process Re-engineering

• Workflow Analysis

• Gap Analysis

• Functional Specifications

• BRD

• FRD

• SRS Documentation

• Acceptance Criteria

• Requirement Traceability Matrix (RTM)

• Wireframing

• Mockup Design

• UX Documentation

• Change Management

• JAD Sessions

• Stakeholder Management

• User Acceptance Testing (UAT)

• Documentation Management

Tools & Technologies

• Atlassian Jira

• Modern Requirements (or equivalent Requirements Management tools)

• Microsoft Office Suite

• Microsoft Visio

• Lucidchart (Preferred)

• Draw.io

• Microsoft Teams

• Confluence (Preferred)

Soft Skills

• Excellent analytical and problem-solving abilities.

• Strong verbal and written communication skills.

• Outstanding facilitation and stakeholder engagement skills.

• Ability to manage multiple priorities simultaneously.

• Strong organizational and documentation skills.

• Ability to work independently with minimal supervision.

• Collaborative team player with leadership capabilities.

• Detail-oriented with a strong focus on quality.

• Critical thinking and decision-making skills.

Preferred Qualifications

• Experience working within public sector or government organizations.

• Experience supporting education-related projects or organizations.

• Experience with enterprise application modernization initiatives.

• Familiarity with change management processes.

• Knowledge of UX best practices.

• Experience mentoring junior Business Analysts.

• Experience working in hybrid Agile/Waterfall environments.

Work Environment

• Hybrid work model (Onsite and Remote).

• Standard business hours with occasional evening or weekend support as required.

• Ability to collaborate effectively with cross-functional and geographically distributed teams.

Contract Duration

• Start Date: September 2026

• End Date: August 2027

• Estimated Duration: Approximately 12 months

• Potential Extension: Based on project needs and mutual agreement

This version is fully generic and vendor-neutral, with all client-specific references removed while preserving the responsibilities, qualifications, and technical requirements from the original job description.