AI/ML Product Manager

AI/ML Product Manager

Remote

Agentic Product Lead – Fraud & Claims (with Coupa or SAP Hana with Vendor
Management Experience)

Job Description: 
• Lead with product design, not requirements gathering. Develop the product vision,
workflows, and solution designs from business objectives, investigator expertise,
operating procedures, and industry experience before engaging business SMEs to
validate and refine the proposed solution.
• Lead solution design. Define product architecture, agent behaviors, reasoning
models,
deterministic and AI-driven decision strategies, investigator experiences, and AI and
human interaction models that accelerate delivery while preserving human oversight,
explainability, and regulatory compliance.

• Lead product execution. Lead a single cross-functional product team, driving product and design decisions throughout implementation to ensure delivered capabilities fully
realize the intended agent behaviors, investigator experience, and business outcomes.
• Design through execution. Work hands-on with claims & fraud operations, engineering, and data science to prototype, validate, and refine solutions as part of implementation, not as conceptual artifacts.
• Deliver implementation-ready artifacts. Produce production-ready product and architecture artifacts, including agent workflows, orchestration models, interaction designs, and prioritized implementation backlogs that accelerate delivery.
• Operationalize investigator expertise. Transform investigator knowledge and
business intent into scalable agent behaviors, decision support capabilities, and reusable design
patterns that can be extended across Fraud and Claims.
• Build internal capability. Coach and mentor Citizens’ product teams to independently design and deliver future agentic operational products.

The Agentic Product Lead is expected to accelerate Citizens’ ability to conceive, design,
and deliver agentic operational products by bringing proven Fraud & Claims domain
expertise, product leadership, and agentic design experience that complements and elevates the
capabilities of the internal team.