Take2 Consulting
Take2 Consulting

Information Technology Support Specialist

Tomah, WI, US • Posted 1 day ago • Updated 1 day ago
Contract W2
5 Years
No Travel Required
On-site
50000 - 60000/yr
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Break/Fix
  • Computer Hardware
  • Customer Service
  • Information Technology
  • Printers
  • Software Support
  • Technical Support
  • ServiceNow

Summary

IT Support Specialist

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team in supporting the Department of Veteran Affairs with a large PC deployment program. As an IT Support Specialist, you will play a critical role in delivering exceptional support services to our clients, ensuring the smooth operation of their IT infrastructure.

Key Responsibilities:

  • Deploy, image, and set up equipment (PCs, laptops, docking stations, monitors, printers, scanners, and network connections) across the VA medical center campus and offsite training centers
  • Unbox, set up, install, configure, remove equipment, and re-pack hardware for shipment
  • Set up equipment at various training sites, ensuring timely and efficient deployment
  • Provide excellent customer service, working closely with clients to understand their IT needs and deliver tailored support
  • Conduct routine system administration tasks, including troubleshooting and logging data in system admin logs
  • Maintain high availability systems, troubleshoot a wide variety of systems and networks, and debug protocols and processes
  • Collaborate with the team to resolve IT issues, ensuring minimal downtime and maximum productivity

Requirements:

  • Minimum of 1-year experience in imaging and installing computer equipment
  • Ability to unpack, re-pack, move, and install pallets of IT equipment weighing up to 50 pounds
  • Personal transportation available during work hours
  • Ability to traverse the site campus, transporting equipment to various office buildings and frequently stooping, crouching, and reaching to setup/remove computers/pull cords under desks and in server closets
  • Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support, refresh, upgrade, and deployment projects
  • Excellent customer service skills and ability to work independently
  • HS diploma or GED, with 8 years of experience working in a professional environment (or equivalent degree and experience)

Nice to Have:

  • Experience with the ServiceNow ticketing system
  • Experience with the VA

Pay Range:

·        Pay range: $40,000.00–$60,000.00 (annual).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90860665
  • Position Id: 9128882
  • Posted 1 day ago
Contact the job poster
Shane Doughty

Shane Doughty

Recruiting Manager @ Take2 Consulting

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Take2 Consulting in Tomah, WI