Help Desk 1 - Client Service Specialist / Need only Local to MI

Help Desk 1 - Client Service Specialist / 156034

Detroit, MI 48201

12+ Months

Need only local to MI

Top Skills:

• Technical degree preferred, or some college.
• Reliable transportation is a must.
• Experience in a technical support or help desk role, preferably in an educational environment.
• Basic knowledge of Windows and macOS operating systems.
• Experience with remote desktop tools, call management and helpdesk software.
• Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)
• Must-have: Solid customer service experience (phone-based support preferred)
• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
• Bi-lingual Spanish speaking candidates heavily preferred.

Position Summary:

As a significant member of the Technology Division s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.

Minimum Qualifications:

• Bachelor s degree in information technology, Business Administration or related discipline.
• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
• Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems,
• Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
• Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
• Experience with remote desktop tools, call management and helpdesk software.

Communication:

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
• Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

• Ability to sit for extended periods while working on a computer.
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.