Workforce Analyst

Company Description Lumen SolutionsGroupInc. is a technology consulting Services Company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, EnterpriseTransformation. Job Title: Workforce Management Analyst II Location: 100% Remote Duration: 6-Month Con

Title: Workforce Management Analyst Duration: 6 Months+ CTH Location: Baltimore, MD (Remote Job) We are seeking a Workforce Management Analyst with experience in contact center forecasting, scheduling, and capacity planning. This role is responsible for analyzing historical call volume and business trends to forecast workload, develop staffing plans, optimize schedules, and ensure service level targets are met. Key Responsibilities: Forecast call volumes and staffing requirements using histo

Candidates must be located in the Wash DC, MD, Virginia or WVA locations. Vega is hiring! Workforce Management Analyst for a remote, contract to hire job opportunity. Only W2 candidates located in the Wash DC, MD, Virginia or W.VA locations will be considered for this role. Responsible for performing analysis of historical business data, including past call and transaction volume, projected business trends and events, and other possible drivers of workforce volume to determine future workload tr

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking Applies advanced a