Job DescriptionLead and guide a technical team by offering technical coaching and advisory support, it's a big challenge with big impact. You were made for this.
As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Banking Personalization and Insights Team, you will play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your contributions and capabilities will promote significant business impact, as you apply your deep technical expertise and problem-solving skills to address a wide range of challenges across various technologies and applications.
The Consumer & Community Banking division at Chase provides customers with a comprehensive range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. As a market leader in U.S. credit card sales and deposit growth, we offer the most widely used digital solutions and consistently rank first in customer satisfaction.
Job responsibilities- Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
- Lead teams to deliver engineering solutions that have direct business and customer impact, ensuring projects are completed on time and within budget.
- Collaborate with product, architecture, and other engineering teams to define scalable and high-performance technical solutions.
- Apply deep technical expertise to design extensible and scalable systems, while coaching and developing both individuals and teams.
- Ensure the team's work aligns with compliance standards, service level agreements (SLAs), and business requirements to achieve initiative objectives. Anticipate the needs and dependencies of broader teams.
- Identify and address issues to execute the book of work, escalating concerns as necessary.
- Proactively maintain high standards of operational excellence for production systems and encourage the development of new technological methods and techniques within the team.
- Coach the agility lead and team to effectively implement and leverage agile practices.
Required qualifications, capabilities, and skills- Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
- Hands-on coding experience with Java or Python, SQL with up-to-date coding skills.
- In-depth knowledge and experience in at least two of the following areas, with developing expertise in the others:
- High-throughput, low-latency microservice development using AWS services such as EKS, ECS, Fargate, and ELB.
- Near real-time stream processing with services like Kinesis, Flink, ECS, and EKS.
- High-volume feature engineering with systems such as Ray or Spark.
- Strong background and experience in agentic systems.
- Proficient in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security and Practical cloud native experience
- Proven experience leading at least two scrum teams of technologists, with the ability to guide and coach teams to achieve goals aligned with strategic initiatives.
- Demonstrated experience in hiring, developing, and recognizing talent.
Preferred qualifications, capabilities, and skills- Experience with recommendation and personalization systems
- Experience working at code level
- Strong soft skills, including presenting, negotiating, mentorship, and stakeholder management.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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