Software Engineer

Title: Software Engineer
Location: LATAM remote
Duration: 12+ month contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.

Software Engineer

Overview:
Software Engineer ServiceNow, Slack, and adjacent technologies Job Responsibilities & Expectations: The team member will support platform and test development within an Agile pod, contributing to SAFe Program Increments and delivering Epics, Features, and Stories. Responsibilities include collaborating with pod members, refining user stories and acceptance criteria, and supporting smooth transitions for ongoing maintenance and future enhancements. This role helps improve eAiciency and scalability across the ServiceNow ecosystem, which supports tens of thousands of users and integrates with more than 100 systems. While ServiceNow is the primary focus, the team member will also assist with adjacent platforms including Slack, Tivoli (IBM Workload Scheduler), and Twilio. Work may include supporting integrations, basic customizations, and platform behaviors. The role requires delivering reliable, maintainable solutions aligned with enterprise standards across all supported technologies.

Core Responsibilities:

• Configure and customize the ServiceNow platform, including Client Scripts, UI policies, UI Actions, Script Includes, business rules, workflows, reporting, and data imports.
• Develop and maintain ServiceNow applications and modules while following platform standards, architectural guidance, and security best practices.
• Collaborate with Team members to translate business requirements into clear user stories and acceptance criteria.
• Collaborate with ServiceNow administrators and Team members to implement scalable solutions
• Support platform reliability by maintaining consistent configuration across development, testing, staging, and production environments.
• Perform general updates, configuration changes, and contribute to continuous improvement of processes, standards, and development practices. • Assist with integrations between ServiceNow and 3rd party systems using standard integration and authentication methods.
• Design, implement, and maintain cloud-native job scheduling solutions using AWS services such as EventBridge, Lambda, Step Functions, and CloudWatch Events.
• Evaluate and select appropriate AWS scheduling mechanisms based on workload types, latency requirements, throughput needs, and operational constraints.
• Collaborate with engineering teams to integrate scheduling logic into application pipelines and CI/CD workflows.
• Develop automation solutions to streamline manual processes and expand platform capabilities.
• Participate in defining business requirements, estimating work eQort, and supporting development timelines.
• Assist with platform upgrades and new feature rollouts.
• Support L3 troubleshooting activities under the guidance of senior team members. • Identify system issues and improvement opportunities and contribute to recommended solutions.
• Apply ITIL principles and reporting analytics to support service quality and operational excellence.
• Assist with work involving secondary supported tools—including Slack, Tivoli, Docker, and Twilio—such as basic integrations, automations, and platform behaviors. • Assist with defining business requirements, estimating work eQort, and determining development timelines.
• Provide support as needed for major platform upgrades and new feature rollouts.
• Leverage experience with ITSM and Event Management products, with additional preference for ITOM, Cybersecurity, CI/CD, DevOps, Observability, and Integrated Risk Management. Team Information:
• This individual will join a software development pod of approximately 7–10 people responsible for delivering Epics, Features, and Stories in 10-week Program Increments composed of five 2-week sprints.
• The pod operates within a larger Scaled Agile Release Train (ART) of roughly 40 team members supporting ITIL, ITOM, IRM, SecOps processes, as well as Slack, Twilio, and IBM Workload Scheduler.
• The team member will work closely with the platform tech lead and other ServiceNow developers, with support and facilitation from a Product Owner, Scrum Master, and Release Train Engineer.
• They should be prepared to participate in end-to-end user story development, including refining acceptance criteria, solution design, development, automated test creation, and deployment.
• This is a fast-paced team that frequently deploys to production multiple times per day.
• 2–3 years of ServiceNow application development experience, including scripting in business rules, client scripts, script Includes, and related components.
• 2–3 years of general application development experience using SDLC methodologies and Agile Scrum.
• Exposure to ServiceNow capabilities such as SAMPro, HAMPro, Now Assist, Agentic AI, or Workflow Data Fabric is highly preferred.
• Experience with cloud platforms, AWS services, and data lake environments high preferred.
• 1–2 years of JavaScript experience and hands-on work with web technologies including XML, SOAP/REST, HTML, AJAX, CSS, and HTTP.
• Working knowledge of implementing ServiceNow modules such as Incident, Problem, Change, Service Catalog, Configuration Management, Reporting, MID Server, and Discovery.
• Ability to configure and support ServiceNow workflows and automation features. • Experience working with data stored in a data lake environment or similar large-scale data structures.
• Experience performing technical assessments of business or user requirements.
• Experience with Service Portal and Flow Designer.
• Experience designing or supporting SOAP and RESTful web services.
• Ability to work eAectively in a dynamic environment with shifting priorities and tight deadlines.
• Strong analytical, organizational, and problem-solving skills with high attention to detail and accuracy.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences. • Ability to collaborate within a team, share knowledge, and adapt to evolving requirements.
• A motivated, curious mindset with a desire to learn and take on challenging assignments. Preferred Skills & Education (skills that would be beneficial but are not required) Advanced ServiceNow Capabilities
• Experience with ITOM capabilities such as Event Management, Discovery, and related operational modules.
• Experience with SecOps functions including Security Incident Response, Integrated Risk Management, and Vulnerability Management.
• Hands-on familiarity with newer ServiceNow capabilities such as SAMPro, HAMPro, Now Assist, Agentic AI, and Workflow Data Fabric highly preferred.
• Experience with Flow Designer, Integration Hub, or dashboard/analytics creation.
• Experience with Performance Analytics & Platform Analytics highly preferred.
• Experience with complex Service Catalog structures, workflows, automation, or scoped applications.
• Understanding of CMDB table structures, CSDM alignment, and related process integrations.
• Experience creating live dashboards and analytics to support operational insights. Integrations, APIs, and Automation
• Experience using OAuth 2.0 or similar authentication methods.
• Ability to interpret vendor API documentation and build integrations. • Experience with PowerShell or Linux/Unix scripting
• Exposure to SOAP and RESTful web services.
• Experience creating or editing PowerShell and Linux/Unix scripts. Cloud, Data, and Platform Engineering
• Familiarity with AWS services used to support integrations or platform extensions.
• Experience with AWS services or data lake environments. • Experience with AWS technologies such as EC2, CloudFormation, or Terraform. Slack Platform Engineering
• Experience supporting Slack platform capabilities including AWS-backed custom app development.
• Understanding of Slack's information architecture (channels, groups, canvases, lists). Education and Foundational Knowledge
• Degree in Computer Science or equivalent experience. 

Why Join INSPYR Global Solutions (IGS)
Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

• Flexible remote and hybrid work opportunities
• Continuous learning and professional development programs
• A culture that prioritizes employee wellbeing

 
INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at www.inspyrglobalsolutions.com.