General SummaryProvides entry-level technical support by following established procedures to resolve common hardware, software, network, and user-access issues. Documents service requests, communicates clearly with users, and escalates complex problems to experienced team members. Works under regular supervision, collaborates with internal teams, and builds technical knowledge through training and hands-on experience. Performance is evaluated based on service quality, timely issue resolution, and adherence to IT standards.
Duties & Responsibilities- Provides hands-on technical support for company-issued desktops, laptops, peripherals, mobile devices, operating systems, and software.
- Tracks service requests through resolution, ensures customer satisfaction, and escalates complex issues to higher-level support or external resources.
- Installs, troubleshoots, and supports wired and wireless networks in accordance with corporate standards, including requirements gathering, LAN monitoring, and network security management.
- Installs, troubleshoots, and supports communication systems, including video and voice conferencing and mobile phone services.
- Collaborate with teams on projects supporting IT initiatives and implementations.
- Provides technical support to users across business offices, engineering labs, manufacturing facilities, and distribution warehouses.
Accountability / Impact of Job Check the box that indicates the scope of this position's accountability and detail the locations of accountability.
Local
(Accountable to single country)
Regional
(Accountable to multiple countries)
Global
(Accountable to multiple continents)
List either the country (local), the countries (regional), or the multiple continents (global) impacted:
Tijuana, Mexico
Provide any additional comments relative to the accountability / impact of this position.
Authority:
It has the authority to ensure that EHS management systems are developed and function according to business requirements, complying with current standards.
You have the responsibility and authority to comply with and/or report any conduct contrary to our code of ethics and local labor policy.
Awareness:
You must take into consideration the importance of the requirements of the EHS policy, as well as the EHS management system, it is important that you are aware of the environmental aspects and significant hazards, as well as the impacts or risks inherent to your work.
You will need to anticipate the potential consequences of deviating from specified procedures
Minimum Job Specifications Is this a job progression?
Yes -OR- No
If this job is part of a progression, outline minimum requirements per grade in the designated section.
- Identify the minimum job specifications required to perform the job (education, work experience, physical or mental abilities, demonstrated competencies, analytical/interpersonal skills)
- Job family information will be listed if applicable.
REQUIRED QUALIFICATIONS AND SKILLSMinimum education, experience, competencies, and physical, cognitive, and interpersonal abilities:
- High school diploma or equivalent with at least three (3) years of relevant hands-on IT experience, or an associate degree with at least two (2) years of relevant hands-on IT experience.
- Demonstrated ability to deliver exceptional customer service.
- Strong interpersonal skills and excellent verbal and written communication.
- Familiarity with standard IT concepts, practices, and procedures, including servers, video conferencing systems, and wireless endpoints.
- Strong analytical and troubleshooting skills.
- Ability to work independently.
- Ability to walk, climb stairs or ladders, and sit or stand for extended periods.
- Ability to lift to 50 pounds.
- Ability to travel within the assigned region (less than 20% of the time).
General SummaryProvides entry-level technical support by following established procedures to resolve common hardware, software, network, and user-access issues. Documents service requests, communicates clearly with users, and escalates complex problems to experienced team members. Works under regular supervision, collaborates with internal teams, and builds technical knowledge through training and hands-on experience. Performance is evaluated based on service quality, timely issue resolution, and adherence to IT standards.
Duties & Responsibilities- Provides hands-on technical support for company-issued desktops, laptops, peripherals, mobile devices, operating systems, and software.
- Tracks service requests through resolution, ensures customer satisfaction, and escalates complex issues to higher-level support or external resources.
- Installs, troubleshoots, and supports wired and wireless networks in accordance with corporate standards, including requirements gathering, LAN monitoring, and network security management.
- Installs, troubleshoots, and supports communication systems, including video and voice conferencing and mobile phone services.
- Collaborate with teams on projects supporting IT initiatives and implementations.
- Provides technical support to users across business offices, engineering labs, manufacturing facilities, and distribution warehouses.
Accountability / Impact of Job Check the box that indicates the scope of this position's accountability and detail the locations of accountability.
Local
(Accountable to single country)
Regional
(Accountable to multiple countries)
Global
(Accountable to multiple continents)
List either the country (local), the countries (regional), or the multiple continents (global) impacted:
Tijuana, Mexico
Provide any additional comments relative to the accountability / impact of this position.
Authority:
It has the authority to ensure that EHS management systems are developed and function according to business requirements, complying with current standards.
You have the responsibility and authority to comply with and/or report any conduct contrary to our code of ethics and local labor policy.
Awareness:
You must take into consideration the importance of the requirements of the EHS policy, as well as the EHS management system, it is important that you are aware of the environmental aspects and significant hazards, as well as the impacts or risks inherent to your work.
You will need to anticipate the potential consequences of deviating from specified procedures
Minimum Job Specifications Is this a job progression?
Yes -OR- No
If this job is part of a progression, outline minimum requirements per grade in the designated section.
- Identify the minimum job specifications required to perform the job (education, work experience, physical or mental abilities, demonstrated competencies, analytical/interpersonal skills)
- Job family information will be listed if applicable.
REQUIRED QUALIFICATIONS AND SKILLSMinimum education, experience, competencies, and physical, cognitive, and interpersonal abilities:
- High school diploma or equivalent with at least three (3) years of relevant hands-on IT experience, or an associate degree with at least two (2) years of relevant hands-on IT experience.
- Demonstrated ability to deliver exceptional customer service.
- Strong interpersonal skills and excellent verbal and written communication.
- Familiarity with standard IT concepts, practices, and procedures, including servers, video conferencing systems, and wireless endpoints.
- Strong analytical and troubleshooting skills.
- Ability to work independently.
- Ability to walk, climb stairs or ladders, and sit or stand for extended periods.
- Ability to lift to 50 pounds.
- Ability to travel within the assigned region (less than 20% of the time).
General SummaryProvides entry-level technical support by following established procedures to resolve common hardware, software, network, and user-access issues. Documents service requests, communicates clearly with users, and escalates complex problems to experienced team members. Works under regular supervision, collaborates with internal teams, and builds technical knowledge through training and hands-on experience. Performance is evaluated based on service quality, timely issue resolution, and adherence to IT standards.
Duties & Responsibilities- Provides hands-on technical support for company-issued desktops, laptops, peripherals, mobile devices, operating systems, and software.
- Tracks service requests through resolution, ensures customer satisfaction, and escalates complex issues to higher-level support or external resources.
- Installs, troubleshoots, and supports wired and wireless networks in accordance with corporate standards, including requirements gathering, LAN monitoring, and network security management.
- Installs, troubleshoots, and supports communication systems, including video and voice conferencing and mobile phone services.
- Collaborate with teams on projects supporting IT initiatives and implementations.
- Provides technical support to users across business offices, engineering labs, manufacturing facilities, and distribution warehouses.
Accountability / Impact of Job Check the box that indicates the scope of this position's accountability and detail the locations of accountability.
Local
(Accountable to single country)
Regional
(Accountable to multiple countries)
Global
(Accountable to multiple continents)
List either the country (local), the countries (regional), or the multiple continents (global) impacted:
Tijuana, Mexico
Provide any additional comments relative to the accountability / impact of this position.
Authority:
It has the authority to ensure that EHS management systems are developed and function according to business requirements, complying with current standards.
You have the responsibility and authority to comply with and/or report any conduct contrary to our code of ethics and local labor policy.
Awareness:
You must take into consideration the importance of the requirements of the EHS policy, as well as the EHS management system, it is important that you are aware of the environmental aspects and significant hazards, as well as the impacts or risks inherent to your work.
You will need to anticipate the potential consequences of deviating from specified procedures
Minimum Job Specifications Is this a job progression?
Yes -OR- No
If this job is part of a progression, outline minimum requirements per grade in the designated section.
- Identify the minimum job specifications required to perform the job (education, work experience, physical or mental abilities, demonstrated competencies, analytical/interpersonal skills)
- Job family information will be listed if applicable.
REQUIRED QUALIFICATIONS AND SKILLSMinimum education, experience, competencies, and physical, cognitive, and interpersonal abilities:
- High school diploma or equivalent with at least three (3) years of relevant hands-on IT experience, or an associate degree with at least two (2) years of relevant hands-on IT experience.
- Demonstrated ability to deliver exceptional customer service.
- Strong interpersonal skills and excellent verbal and written communication.
- Familiarity with standard IT concepts, practices, and procedures, including servers, video conferencing systems, and wireless endpoints.
- Strong analytical and troubleshooting skills.
- Ability to work independently.
- Ability to walk, climb stairs or ladders, and sit or stand for extended periods.
- Ability to lift to 50 pounds.
- Ability to travel within the assigned region (less than 20% of the time).
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