Senior Technical Consultant (ServiceNow) (Only W2)

Senior Technical Consultants (TCs) design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation. By translating requirements into technical specifications and user stories, they align technical needs with business objectives and support change management through adoption strategies and training materials. They stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.

Key Responsibilities

• Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.

• Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.

• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.

• Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.

• Participate in workshops with customers to assess current processes and establish future-state processes.

• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

• Provide oversight and unit testing of code developed by partner or customer employees.

• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

• Provide feedback to product development to improve the product based on experiences gained with customers.

• Maintain skills / certifications on for .

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 8+ years experience as part of a professional services organization; or equivalent education/experience.

• Ability to travel up to 50%.

• Industry domain expertise in .

• Creative with comfort running projects independently.

• Success driving complex issues through analysis and resolution.

• Experience working collaboratively.

• ServiceNow certifications in aligned workflow.

• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.

• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.