Sr. ServiceNow Developer

Key Responsibilities: 
Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
 Required Skills & Qualifications: Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator Required Skills:
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES
Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.
Strong, technical knowledge, and implementation experience with ITSM and CSM.
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols
Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
 

Preferred qualifications (Plus)  Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state, or local) are highly desirable.
ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. 
Local candidates preferred but 100% remote is acceptable.