It Service Desk Technician

Description

We are seeking an enthusiastic IT Service Desk Technician to join our team and provide Tier 1/Tier 2 support for a pnw based healthcare firm. This role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment. The ideal candidate will demonstrate strong customer service skills, a willingness to learn, and a proactive attitude. You will work closely with our existing technician to ensure smooth operations and redundancy within the team. Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce). Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment. Provide support for Microsoft 365 suite and troubleshoot common issues. Maintain and support printers (training provided for Zebra printers). Assist with basic system administration tasks such as Windows updates, RDP troubleshooting, and application patching. Deliver excellent customer service, explaining technical concepts clearly to non-technical users. Escalate issues that cannot be resolved within 15 minutes and document resolutions for future reference. Participate in occasional project work (e.g., system migrations, modernization initiatives).

Skills

troubleshooting within O365 suite, Strong Experience Within Group Policy in Active Directory, Basic RDP Knowledge, Remote Troubleshooting/Helpdesk Experience OTP, Exposure to Entra ID, Azure, or SharePoint., Experience with Zebra printers (training provided if not)., Some networking knowledge (not required but nice to have).

Top Skills Details

troubleshooting within O365 suite,Strong Experience Within Group Policy in Active Directory,Basic RDP Knowledge,Remote Troubleshooting/Helpdesk Experience OTP

Additional Skills & Qualifications
Positive, proactive attitude with a willingness to learn and take ownership of tasks and strong customer service and communication skills; ability to explain technical concepts to everyday users.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Mukilteo, WA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mukilteo,WA.
Application Deadline
This position is anticipated to close on Feb 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.