Desktop Support Analyst (451100)

Desktop Support Analyst | 451100
DETAILS
Location: Dallas, TX 75201 (onsite 5-days a week | 8am-5pm or 9am-6pm schedules)
Position Type: Direct-Hire
Hourly / Salary: to $85K + bonus structure

JOB SUMMARY
Vaco Technology is currently seeking a Desktop Support Analyst for a Direct-Hire opportunity located in a high-rise office in Downtown Dallas, TX 75201 (onsite 5-days per week.  The Desktop Support Analyst will be the sole dedicated onsite IT resource in the Dallas office and will collaborate closely with a small, experienced global IT team located in San Franscisco, CA.  The Desktop Support Analyst will support ~50-60 local users in a global financial services firm.  The Desktop Analyst is a newly created position dedicated to providing white-glove, in-person IT support for issues that cannot be resolved remotely by the central global IT support team.  The Desktop Support Analyst is an excellent opportunity for someone early-to-mid career who enjoys hands-on work, wants to grow technically in a structured environment, and thrives in a polished, user-facing support role.

• Provide White-Glove / In-Person Support – Serving as the Sole Onsite IT Resource for ~50–60 Users
• Partner with Global IT Teams – Collaborating Daily with Senior Engineers in San Francisco to Resolve Issues and Maintain Standards
• Manage Hands-On Technical Tasks – Laptop Deployments / Hardware Setups / Printer Support / Peripherals / Office Connectivity
• Serve as First-Response for Onsite Issues – Handling All Problems That Cannot Be Resolved Remotely by the Central Support Team
• Support Executive Users – Delivering High-Touch Assistance for Leadership Involved in High-Value Financial Transactions
• Maintain a Polished, Professional Presence – Providing Empathetic / Clear Communication in a High-Expectations Environment
• Ensure Reliable Office Operations – Monitoring Workstations / Meeting Room Equipment / Local Network Basics to Minimize Downtime
• Contribute to a Low-Ego / High-Trust Culture – Demonstrating Humility / Curiosity / Strong Desire to Learn/Grow

 
About the Project: The Desktop Support Analyst is a newly created role to serve as the dedicated onsite IT presence for a growing aviation-finance firm.  The Desktop Support Analyst is a 100% in-office, user-facing position focused on fast, hands-on resolution of everyday issues (hardware setups / laptop deployments / printers / M365 / connectivity / peripherals) that remote support cannot handle physically.  The Desktop Support Analyst must be a polished, empathetic communicator with 2+ years of experience that brings solid technical fundamentals, genuine humility, and a strong desire to learn and grow in a collaborative, low-ego environment. The Desktop Support Analyst is a high-visibility customer-service role supporting senior executives on multi-billion-dollar transactions, inside a financially secure organization known for long employee tenure and a culture that truly rewards service excellence, clear communication, and long-term contributors.
 
JOB REQUIREMENTS

• Excellent Communication / Customer Service / Time Management Skills – Delivering Clear Support Interactions / Managing Competing Priorities in Fast-Paced Environments
• Desktop / Technical Support – Providing Frontline Assistance Across Diverse User Groups
• MS Windows / Apple iOS / Android – Supporting Configuration / Troubleshooting / User Enablement
• Enterprise Applications (M365 / AV / VPN Solutions) (familiarity) – Supporting Daily Usage / Issue Resolution
• Microsoft Networking Fundamentals (understanding) – Troubleshooting Connectivity / Network-Related Issues
• Troubleshooting Hardware Components – Memory / Hard Drives / Peripherals
• Perform Light-Duty Cable Runs – Under Desks / Cubicles / Conference Rooms

PREFERRED (not required)

• Customer Service / User-Oriented Support
• Device Management / Deployment Tools – Supporting Imaging / Provisioning Workflows
• Ticketing Systems – Logging / Tracking / Resolving Support Requests

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.