Payment gateway - Product Manager

Here is the detailed JD for NY JPMC Product Role

Exp. 8-11 years

Product Management Role Requirements

1. Role Focus & Domain Expertise

The team is hiring Product Managers for acommercial/wholesale paymentsenvironment. These roles require deep functional knowledge in:

• Commercial / Wholesale Payments
• Payment rails:ACH, wires, crossborder FX, banking rails, pushtocard, PayPallike flows
• Merchantfacing experiences:portals for refunds, reversals, reports, tax statements, transaction performance analytics
• Internal operations tools:screens and workflows for operations, internal support, and tooling
• Scalable platformlevel payments(e.g., experience from Amazon, Walmart, Expedia, etc.)
• Endtoend payment lifecycle:from merchant interactions to backend reconciliation and payouts

Explicit exclusions:

• Not looking forEMV, hardware, or terminal-focusedpayments backgrounds
• Limited applicability for candidates strictly fromcheckout optimization / topoffunnel consumer payments

2. Seniority & Experience Range

Preferred experience band is:

• 4 to 10 years of product management or hybrid BA/PM experience

Anything beyond that may result in:

• Overseniority
• Risk of dissatisfaction or attrition unless downleveled

3. Role Structure & Expectations

The role is described as anintegrated PM/BA hybrid, requiring candidates to be:

• Handson (not managerial)
• Writing PRDs, epics, and user stories directly
• Workingdirectly with developers(not via separate BAs)
• Managing UAT cycles and supporting technical teams
• Able to own endtoend delivery withintwoweek Agile sprints

This is not a “feature shepherding" PM role—it is a sleevesrolledup, executionheavy position.

4. Communication & Stakeholder Management

Excellent communicationis mandatory. 
This was repeatedly emphasized as atoplevel filter.

Reasons:

• Crossdomain coordination
• Influencing without authority
• Collaboration with multiple internal and merchantfacing teams

Candidates with strong technical skills but weak communication areimmediate rejects.

5. Culture & Working Style

The team culture is:

• Fastpaced and executionoriented
• “No mediocrity”—only high performers can keep pace
• Requires proactive individuals who: ( meaning the PMs are the "business" in discussions with developers)
  • Don’t wait for instructions
  • Drive clarity
  • Push deliverables independently

Work style:

• Inoffice, 5 days per week(New York)
• Casual dress environment (jeans, sneakers acceptable)
• No traditional “banking suits” culture
• Collaborative and peoplefirst

6. Priority Workstreams

The most urgent hiring focus is on theArsenal program, specifically:

• Reporting needs
• Setup flows
• Merchant-facing and internal operational tooling

These roles are neededimmediately(“bodies yesterday”).

7. Additional Recruiting Guidance

What HR should prioritize:

Strong Fits

• Candidates withplatformlevel, highscale payments experience
• PMs comfortable draftingPRDs, user stories, endtoend flows
• Individuals with bothproduct + BA skillsets
• Handson contributors who thrive in highvelocity environments

Red Flags / Reject Criteria

• Weak communication- meaning clear spoken English with minimal accent.
• Purely EMV/hardware/terminal payment backgrounds
• Candidates seeking only strategy or oversight roles
• Individuals uncomfortable with a highpressure environment
• Those unwilling to work onsite in NYC five days a week

8. Summary Statement for recruiters

The team is building afullstack, scalable commercial payments platformand needshandson Product Managers(4–10 years exp.) with strong communication skills, deep wholesale payments expertise, and the ability to work directly with developers in a fast-paced, inoffice NYC environment.