IT Support Specialist

Phoenix, AZ, US • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

On-site

Depends on Experience

Fort Technologies Inc.

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

Microsoft Windows
Printers
Remote Support
ServiceNow
Technical Support
Computer Hardware
Image Management
Laptop
Network
Mobile Devices
Break/Fix

Summary

Desktop Support Technician

18 Months Contract

Phoenix, AZ 85043

$26/hr on 1099

Position Overview:

The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Key Responsibilities:

Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels

Technical Skills

Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91164684
Position Id: 8926796
Posted 3 hours ago

Company Info

About Fort Technologies Inc.

Fort Technologies Inc (FTI) is a Global Consulting and IT Services company providing IT consulting, managed services, technical support, and solutions with a single objective- leverage business goals in most reliably and cost-effectively.

We are focused on driving your business to its maximum potential. Our approach is customized to each of your needs. It is designed to give your brand a competitive edge and enhance your brand identity.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

L2 IT Support Specilaist

Phoenix, Arizona

•

Today

What You ll DoTroubleshoot desktops, laptops, mobile devices, printers, and peripheralsSupport Windows, Mac (lightly), and Apple iOS (iPhones/iPads)Log and track issues in ServiceNowTroubleshoot Zebra scanners and printersHandle imaging (PXE/USB), installs, upgrades, and break-fix activitiesManage devices with Intune, Active Directory, VPN, and Zscaler firewallProvide VIP/executive support and exceptional customer serviceWhat We re Looking For5 7 years of IT support experienceStrong skills in ha

Easy Apply

Contract

$25+

Search all similar jobs