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Technical Support Specialist

St. Louis, MO, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Lighting
Evaluation
Technical Training
Customer Satisfaction
Electrical Engineering
Mechanical Engineering
Microsoft BIDS
Specification Gathering
Electrical Wiring
Editing
Bill Of Materials
Pricing
Credit Memos
Customer Relationship Management (CRM)
PPAP
Collaboration
Product Management
End-user Training
Sales
Testing
Technical Writing
Inside Sales
Technical Support
Field Service
Electronics
Customer Service
FOCUS
Problem Solving
Conflict Resolution
Decision-making
Writing
SAP BASIS

Summary

Description

***This role is onsite at Code 3 in St. Louis, MO***

Job Summary

The Technical Support Specialist provides expert technical assistance to customers, distributors, installers, fleet managers, and internal sales teams regarding emergency vehicle lighting and warning systems. This role supports product installation, troubleshooting, diagnostics, warranty evaluation, and technical training while ensuring a high level of customer satisfaction.

Essential Responsibilities and Functions

Respond to customer inquiries via phone, email, and online channels regarding product operation, installation, programming, and troubleshooting
Diagnose electrical, mechanical, and software-related issues affecting product performance and recommend corrective actions
Perform testing and maintain records of testing on returned products, and communicate failure modes to quality and engineering teams
Provide technical product installations manuals, literature and specifications to customers
Review and redline product installation sheets
Support Sales Managers on new bids and crossing specs
Work with IT on Lightbar Builder development
Build customized lightbars in the lightbar builder system
Review and approve new lightbar drawings, configure wiring, software version, edit bill of material, and load pricing
Create custom programming for lightbars as needed, assist with programing bars on the production floor
Generate orders for replacement parts or assemblies that are required by the customers
Issue return goods authorizations for returns and process credit memo requests
Deliver professional, timely, and accurate support while maintaining strong customer relationships.
Assist Engineering and Project Managers with Production Parts Approval Process (PPAP) submissions for OEM Customers
Collaborate with engineering, product management, quality, and sales teams to resolve technical issues and improve products.
Provide product training and guidance to sales team and customers
Assist with new product field testing and installations
Communicate product improvements and minimize the impact to the customers
Create and maintain technical documentation, FAQs, troubleshooting guides, installation instructions, and service bulletins.
Provide coverage for main ESG Inside Sales phone line as needed
Perform other related duties as assigned

Qualifications to Succeed

High school diploma or equivalent education required
Minimum of two (2) years of technical support or field service working in the automotive/mobile electronics field
Ability to learn the Code 3 products and/or services with demonstrated proficiency
Must be energetic and possess a customer service-oriented focus
Excellent problem-solving and decision-making skills to effectively resolve problems in a timely manner
Ability to work effectively under pressure
Proven ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
Regularly required to stand and walk

The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX17452b
Position Id: 8723292b1aac023a883912cf17fcf070
Posted 9 hours ago

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