Sr Complaint Center Associate - Call Center Rep

Job Title: Sr Complaint Center Associate - Call Center Rep 
Location: Brooklyn, New York 11201 
Duration: Long Term Contract  
Company: PruTech Solutions, Inc.
 
 About PruTech 
Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
 
 
Shift Timings:  
Hours at M-F 8-4:30 however must be flexible in changing hours as we re looking to extend hours which will include adding Saturday in our rotation in the upcoming months.
 
 
What You ll Do

• Serve as a primary point of contact for customers via phone and email

• Deliver polished, professional written and verbal communication

• Draft clear, concise, and solution-focused email correspondence

• Accurately document customer interactions in ServiceNow

• Navigate multiple systems efficiently while maintaining attention to detail

• Work independently while contributing positively to a small group dynamic

• Collaborate effectively with team members to ensure consistent service standards

 
 Requesting:

• Call center experience

• Exceptional customer service skills

• Strong written communication and professional email drafting ability

• Excellent verbal communication skills

• Ability to work effectively within a small team environment

• Strong typing skills

• Microsoft Office proficiency

• ServiceNow experience (preferred)

• Technically savvy and quick to learn new systems

• Ability to multitask in a fast-paced environment

• Adaptable, dependable, and self-motivated

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.