ServiceNow Developer

Overview

We are seeking an experienced ServiceNow Developer to provide software development, platform administration, and operations and maintenance (O&M) support for a ServiceNow platform supporting the Sponsor's organization. The platform is used to manage and track organizational requests, tasks, workflows, and performance metrics.

What will you do?

• ServiceNow Development & Customization: Design, develop, configure, and customize ServiceNow modules and applications to meet the Sponsor's mission and business requirements.
• Workflow Development: Develop, implement, and maintain custom ServiceNow workflows, business rules, scripts, and automation to streamline organizational processes.
• Platform Administration: Perform ServiceNow front-end administration and O&M activities, including managing user accounts, roles, groups, permissions, and platform configurations.
• Data Architecture & Management: Define and modify ServiceNow tables, data structures, relationships, and business logic to support organizational requirements.
• Database & Data Integration: Support data transformation, migration, and loading activities to populate ServiceNow with information from internal and external data sources.
• System Integration: Develop and maintain integrations between ServiceNow and external systems, applications, and data sources. Provide development support for applications interfacing with the ServiceNow platform.
• Configuration & Release Management: Manage and deploy ServiceNow update sets across development, sub-production, and production environments, ensuring configuration consistency and controlled releases.
• Operations & Maintenance: Provide ongoing platform support, troubleshoot application and production issues, identify root causes, and implement corrective actions to maintain system availability and performance.
• Governance & Change Management: Support the establishment and implementation of ServiceNow governance, configuration management, and change management processes.
• Agile Development & Collaboration: Participate in Agile development activities, including requirements gathering, sprint planning, development, testing, deployment, and continuous improvement. Collaborate with the Sponsor's project manager, systems engineers, architects, and integrators to deliver platform capabilities.

Do you have what it takes?

• Active TS/SCI with Polygraph
• Bachelor's degree in Computer Science, Information Technology, or other related technical discipline, or equivalent combination of education, technical certifications, training, and work/military experience.
• Developing and maintaining applications using JavaScript.
• Developing and supporting web-based technologies, including XML, HTML, and/or CSS.
• Working with relational databases, including database structures, queries, and data management.
• Implementing, configuring, and customizing ServiceNow modules and applications.
• Creating, modifying, and maintaining ServiceNow tables and associated data structures.
• Developing and maintaining ServiceNow business rules, scripts, and platform logic.
• Performing ServiceNow platform administration, including management of users, roles, groups, and permissions.
• Troubleshooting and resolving ServiceNow application, configuration, and production issues.
• Providing development and integration support for external systems, applications, and data sources.