Zendesk Administrator

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Zendesk Administration
  • Zendesk Configuration
  • User & Access Management
  • Workflow Automation
  • Triggers & Automations
  • Reporting & Dashboards
  • Zendesk Integrations
  • Support Operations
  • Troubleshooting

Summary

Work Authorization: or USC
Availability: Candidates should be available for an end-client interview within the next few days.

Job Summary

We are seeking an experienced Zendesk Administrator to manage, configure, and optimize the Zendesk platform supporting enterprise customer and support operations. The ideal candidate will have strong hands-on experience with Zendesk administration, workflow automation, reporting, integrations, user management, and support operations.

Key Responsibilities

  • Administer and maintain the Zendesk platform and related applications.
  • Configure Zendesk workflows, business rules, triggers, automations, and views.
  • Manage users, groups, roles, permissions, and access controls.
  • Develop and maintain workflow automation to improve support operations.
  • Configure and maintain Zendesk integrations with enterprise applications.
  • Create and maintain dashboards, reports, and operational metrics.
  • Monitor platform performance and troubleshoot configuration issues.
  • Support customer service and support teams with Zendesk functionality.
  • Analyze business requirements and translate them into Zendesk solutions.
  • Participate in testing, deployments, enhancements, and platform upgrades.
  • Maintain technical documentation and configuration standards.
  • Collaborate with business stakeholders, technical teams, and support operations.

Required Skills

  • 3–5+ years of Zendesk Administration experience.
  • Strong hands-on experience with Zendesk configuration.
  • User management and access administration.
  • Workflow automation.
  • Zendesk reporting and dashboards.
  • Zendesk integrations.
  • Support operations experience.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and stakeholder collaboration skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90769335A
  • Position Id: 9059929
  • Posted 3 hours ago
Contact the job poster
Girish Tanwar

Girish Tanwar

Recruiter @ Info Way Solutions
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Contract

$60.00 - $70.00

Remote

15d ago

Easy Apply

Contract

55 - 60

Remote

Today

Full-time

USD 147,675.00 - 179,000.00 per year

Remote or Texas

Today

Full-time

USD 75,000.00 - 85,000.00 per year

Search all similar jobs