Hybrid NOC Engineer

Cary, NC, US • Posted 17 days ago • Updated 1 day ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service
Network
Customer Experience
Technical Support
Wireless Networking
Service Level
Management
Mentorship
Knowledge Sharing
Network Support
Service Desk
Computer Networking
Routing
Switches
Wireless Communication
Fluency
English
Security Clearance
Authorization
Servers
Hosting
Legal
Information Technology
Cisco
Cisco Certifications
JNCIA
ITIL
Incident Management
Organized
Accountability
Network Operations
NOC

Summary

Willingness to work in a 24x7 operations environment, including weekends and holidays.

Position: NOC Engineer
Location: Cary, NC
Work Setup: Hybrid

Our Global Customer Operations (GCO) team delivers innovative network solutions and best-in-class service to enterprise and government clients. As a NOC Engineer, you will be the frontline technical expert ensuring secure, reliable network performance while providing an exceptional customer experience.

NOC Engineer Responsibilities

Provide advanced technical support for routing, switching, and wireless network issues.
Troubleshoot and resolve incidents within agreed Service Level Agreements (SLAs).
Maintain and support devices across customer networks.
Document all interactions and resolutions using ticketing and case management tools.
Escalate complex issues and advocate for customers to ensure timely resolution.
Mentor junior team members and promote knowledge sharing.
Monitor ticket queues and proactively follow up on open cases.
Maintain strict confidentiality for government and legal entity environments.

NOC Engineer Qualifications

Required:

35 years of experience in network support or service desk environments.
Bachelors degree or equivalent work experience.
Experience with networking technologies (routing, switching, wireless).
Fluency in English (written and verbal).
Ability to obtain Government Confidential Security Clearance.
Legal authorization to support servers hosting government and legal entities.
Willingness to work in a 24x7 operations environment, including weekends and holidays.

Preferred:

Degree in Information Technology (IT) or related field.
Cisco certification (CCNA, JNCIA, or similar).
Experience with ITIL methodology and incident management frameworks.
Familiarity with ticketing systems and enterprise support tools.

The ideal NOC Engineer is organized, customer-focused, and driven by integrity, accountability, and excellence. If you thrive in fast-paced network operations and enjoy solving complex technical challenges, this NOC Engineer role offers the opportunity to make a meaningful impact.

We look forward to reviewing your application!

#tech

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117531
Position Id: 26-00171
Posted 17 days ago

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