Hybrid NOC Engineer

Willingness to work in a 24x7 operations environment, including weekends and holidays.

Position: NOC Engineer
Location: Cary, NC
Work Setup: Hybrid

Our Global Customer Operations (GCO) team delivers innovative network solutions and best-in-class service to enterprise and government clients. As a NOC Engineer, you will be the frontline technical expert ensuring secure, reliable network performance while providing an exceptional customer experience.

NOC Engineer Responsibilities

• Provide advanced technical support for routing, switching, and wireless network issues.
• Troubleshoot and resolve incidents within agreed Service Level Agreements (SLAs).
• Maintain and support devices across customer networks.
• Document all interactions and resolutions using ticketing and case management tools.
• Escalate complex issues and advocate for customers to ensure timely resolution.
• Mentor junior team members and promote knowledge sharing.
• Monitor ticket queues and proactively follow up on open cases.
• Maintain strict confidentiality for government and legal entity environments.

NOC Engineer Qualifications

Required:

• 35 years of experience in network support or service desk environments.
• Bachelors degree or equivalent work experience.
• Experience with networking technologies (routing, switching, wireless).
• Fluency in English (written and verbal).
• Ability to obtain Government Confidential Security Clearance.
• Legal authorization to support servers hosting government and legal entities.
• Willingness to work in a 24x7 operations environment, including weekends and holidays.

Preferred:

• Degree in Information Technology (IT) or related field.
• Cisco certification (CCNA, JNCIA, or similar).
• Experience with ITIL methodology and incident management frameworks.
• Familiarity with ticketing systems and enterprise support tools.

The ideal NOC Engineer is organized, customer-focused, and driven by integrity, accountability, and excellence. If you thrive in fast-paced network operations and enjoy solving complex technical challenges, this NOC Engineer role offers the opportunity to make a meaningful impact.

We look forward to reviewing your application!
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