Call Center Representative

About Us:

Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

Call Center Representative 

Location: 9 MetroTech Center, Brooklyn, NY 11201- 

Interview Type: in-person interviews.

Onsite

Schedule & Flexibility

• Monday–Friday: 8:00 AM – 4:30 PM
• Flexibility is required as business hours expand

Responsibilities:

• Serve as a primary point of contact for customers via phone and email
• Deliver polished, professional written and verbal communication
• Draft clear, concise, and solution-focused email correspondence
• Accurately document customer interactions in ServiceNow
• Navigate multiple systems efficiently while maintaining attention to detail
• Work independently while contributing positively to a small group dynamic
• Collaborate effectively with team members to ensure consistent service standards

Requesting:

• Call center experience
• Exceptional customer service skills
• Strong written communication and professional email drafting ability
• Excellent verbal communication skills
• Ability to work effectively within a small team environment
• Strong typing skills
• Microsoft Office proficiency
• ServiceNow experience (preferred)
• Technically savvy and quick to learn new systems
• Ability to multitask in a fast-paced environment
• Adaptable, dependable, and self-motivated

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.