IT Specialist

Description

We are looking for an IT Specialist to join a growing IT Software organization in Atlanta, Georgia. This Contract to permanent opportunity is suited for a hands-on systems support specialist who can keep end-user technology, network connectivity, and collaboration tools running smoothly. The ideal candidate brings strong experience across enterprise administration platforms, wireless troubleshooting, and conference room technology while delivering dependable day-to-day support.

Responsibilities:
Provide front-line and escalated technical support for employees, resolving hardware, software, identity, and access issues across a range of enterprise environments.
Investigate and remediate wireless and network-related problems using Cisco Meraki tools, including client connectivity, signal quality, roaming behavior, and interference concerns.
Administer user accounts, device access, and operational workflows within platforms such as Okta, Google Workspace, Active Directory, Slack, CrowdStrike, AirWatch, FreshService, and Zscaler.
Support Zoom Rooms and meeting space technology by diagnosing issues involving displays, microphones, cameras, cabling, and related AV components, and coordinate vendor escalation when required.
Maintain reliable workstation and endpoint operations across Windows-based environments and associated enterprise device platforms.
Assist users with modern AI applications by offering practical guidance on effective prompting, usage troubleshooting, and everyday productivity support.
Document incidents, resolutions, and recurring technical patterns to improve service quality and streamline future support efforts.

Requirements

At least 3 years of hands-on experience in an IT support or systems administration role.
Proven hands-on expertise with Cisco Meraki, including use of the Meraki Dashboard for diagnosing wireless and client access issues.
Working knowledge of Zoom Rooms and conference room audiovisual support, with the ability to identify common failures and determine when escalation is appropriate.
Strong administrative experience across enterprise tools such as Okta, Google Workspace, Active Directory, Slack, CrowdStrike, AirWatch, FreshService, and Zscaler.
Active practical experience using at least one contemporary AI platform, such as Claude, Gemini, Cursor, or Microsoft Copilot, including the ability to assist end users.
Familiarity with Windows environments, including Windows 10 and Windows Server administration.
Experience with technologies such as Dell systems, Citrix, Jamf Pro, or JAMF Casper Suite is beneficial.
Meraki certification and exposure to AV control platforms such as Crestron, Logitech, Neat, or Poly are considered a plus.

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