L1 Service Desk Analyst

Chicago, IL, US • Posted 5 hours ago • Updated 5 hours ago
Contract Corp To Corp
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Physical Layer
  • Service Desk
  • Help Desk
  • Technical Support
  • Microsoft Windows
  • Microsoft Office
  • Active Directory
  • Microsoft Outlook
  • Virtual Private Network
  • Computer Networking
  • Printers
  • Computer Hardware
  • Software Troubleshooting
  • IT Service Management
  • ServiceNow
  • JIRA
  • BMC
  • TCP/IP
  • Dragon NaturallySpeaking
  • DNS
  • DHCP
  • Wireless Communication
  • Network
  • SANS
  • Remote Support
  • Management
  • Microsoft
  • Microsoft SCCM

Summary

Job Description - L1 Service Desk Analyst

Chicago, IL

Contract

Required Skills & Qualifications

Technical Skills

* 4-6 years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.

* Good knowledge of:

o Windows 10/11

o Microsoft 365

o Active Directory / Microsoft Entra ID

o Microsoft Teams

o Outlook

o VPN and basic networking

o Printers and peripherals

o Hardware and software troubleshooting

* Experience working with an ITSM/ticketing platform such as ServiceNow, Jira, BMC, or similar.

* Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.

* Familiarity with remote-support tools and endpoint management platforms such as Microsoft Intune or SCCM/MECM is preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10236892
  • Position Id: OOJ - 5796-4797-1789163305
  • Posted 5 hours ago
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