The Manager of Unified Communications & M365
Columbus, OH, US • Posted 2 hours ago • Updated 2 hours agoContract W2
Contract Independent
On-site
$70/hr
Vaco by Highspring
Fitment
Dice Job Match Score™
🫥 Flibbertigibetting...
Job Details
Skills
Summary
We currently have a hybrid opportunity available in the Columbus, OH area for a Manager of Unified Communications & Microsoft 365.
The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and continuous optimization of the organization’s enterprise communication and collaboration platforms. This onsite leadership role oversees Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, contact center solutions, and Microsoft 365 collaboration services.
This leader manages the engineering, administration, support, and lifecycle management of the unified communications (UC) ecosystem, ensuring secure, reliable, and high-performing services that support clinical, administrative, and enterprise business needs. The role requires deep expertise in Cisco and Microsoft 365 technologies, strong vendor and stakeholder management capabilities, and proven experience leading technical teams in a fast-paced environment.
Key Responsibilities
Cisco Unified Communications Leadership
Required Qualifications
Preferred Qualifications
Competencies & Skills
Work Environment
The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and continuous optimization of the organization’s enterprise communication and collaboration platforms. This onsite leadership role oversees Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, contact center solutions, and Microsoft 365 collaboration services.
This leader manages the engineering, administration, support, and lifecycle management of the unified communications (UC) ecosystem, ensuring secure, reliable, and high-performing services that support clinical, administrative, and enterprise business needs. The role requires deep expertise in Cisco and Microsoft 365 technologies, strong vendor and stakeholder management capabilities, and proven experience leading technical teams in a fast-paced environment.
Cisco Unified Communications Leadership
- Own the architecture, administration, and lifecycle management of Cisco UC platforms, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco IM & Presence
- Cisco Webex (Calling, Meetings, Messaging)
- Cisco Contact Center solutions (UCCX/UCCE/Webex Contact Center, as applicable)
- Lead PSTN strategy, SIP trunking, SBC configuration, and carrier integrations.
- Ensure high availability, call quality, disaster recovery, and business continuity for voice and video services.
- Manage Cisco endpoints, including desk phones and video devices, along with firmware lifecycle.
- Serve as the technical authority and escalation point for complex UC issues.
- Oversee Microsoft 365 collaboration services, including:
- Microsoft Teams (chat, meetings, voice integrations)
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Design and support Cisco–Microsoft integrations:
- Teams and Cisco calling interoperability
- Cisco Webex devices with Microsoft Teams meetings
- Hybrid/coexistence models between Cisco UC and Teams Phone
- Establish governance, standards, and best practices for enterprise collaboration platforms.
- Drive adoption strategies and user enablement initiatives.
- Partner with security teams to implement secure collaboration and communication controls, including:
- Identity integration with Microsoft Entra ID (Azure AD)
- MFA, Conditional Access, and RBAC controls
- Data retention, eDiscovery, and compliance policies across Cisco and M365 platforms
- Ensure secure external collaboration and regulatory compliance requirements are met.
- Lead, mentor, and develop a team of UC and M365 engineers and administrators.
- Provide technical direction, performance management, and career development planning.
- Establish operational processes, documentation standards, escalation paths, and on-call support models.
- Foster a culture of accountability, innovation, and service excellence.
- Act as primary liaison with Cisco, Microsoft, telecom carriers, and UC service providers.
- Manage licensing strategy, contracts, renewals, and cost optimization for Cisco and Microsoft platforms.
- Collaborate with business and clinical leaders to align communication solutions with organizational objectives.
- Develop and manage budgets related to UC and M365 services.
- Monitor platform health, service availability, and user experience.
- Define and report on KPIs for call quality, uptime, adoption, and support performance.
- Drive modernization initiatives, automation efforts, and continuous service improvements.
- Develop strategic roadmaps for evolving communication and collaboration platforms.
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7+ years of experience in IT collaboration, messaging, or unified communications.
- 3+ years of experience managing Microsoft 365 in an enterprise environment.
- 2+ years of people or technical leadership experience.
- Hands-on experience with Cisco UC platforms (CUCM, Unity, Webex, Contact Center).
- Experience with Microsoft Teams voice, Direct Routing, and hybrid collaboration models.
- Strong understanding of SIP, VoIP, SBCs, PSTN integrations, and call routing.
- Knowledge of identity management, security controls, and compliance frameworks.
- Cisco certifications (CCNP Collaboration, CCIE Collaboration) or Microsoft certifications (MS-700, M365 Enterprise Admin, Teams Administrator).
- Experience in healthcare or other regulated industries.
- Experience with cloud migrations or UC modernization initiatives.
- ITIL or service management experience.
- Strategic thinking with strong operational execution
- Advanced troubleshooting and systems architecture expertise
- Strong vendor negotiation and cost optimization skills
- Executive-level communication and stakeholder engagement
- Ability to lead through change and platform transformation
- Analytical mindset with KPI-driven decision making
- Onsite leadership role with potential for after-hours support during maintenance windows or critical incidents.
- May require participation in on-call rotation or emergency response efforts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115369
- Position Id: 469064
- Posted 2 hours ago
Company Info
About Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs