Content Implementation Manager

Client: EdTech

Title: Implementation Manager

Duration: Long Term

Location: 100% Remote

Ideal Candidate Profile:

·        Seeking an experienced Implementation Manager who will be responsible for planning and creating impactful written tools that empower test coordinators, educators, and students to deliver, administer, and take the SAT Suite of Assessments.

·        Your role will be crucial in making sure that millions of students, families and educators have all the information needed to succeed with our assessments.

·        By collaborating with diverse stakeholders across the organization, you will gather insights on policy changes, processes, and the benefits of our assessments, translating this information into clear, relevant, and consistent language.

·        You will adeptly address the diverse needs of our audiences, crafting language and tools that resonate with them.

·        Leveraging your expertise in content management and a strong, user-feedback-driven approach, you will work collaboratively to deliver a cohesive set of content that reflects the collective contributions of our team

Job Duties & Responsibilities

·        Plan, write, edit, and deliver operational content for the SAT Suite of Assessments while ensuring projects remain on schedule.

·        Create or modify content based on known and developing policy and procedure updates.

·        Manage delivery of content to and from graphic designers, copyeditors, web producers according to internal guidelines and schedules.

·        Ensure requested edits are made to all relevant versions of authored content.

·        Ensure ADA compliance on web-ready publications.

·        Apply and maintain consistent organized content repository within the content management system (CMS).

·        Complete quality checks to ensure requested edits were made accurately.

·        Lead various internal departments and external partners and vendors to accomplish print and content development tasks and ensure that all projects remain on schedule and on budget.

·        Collaborate with product stakeholders and subject matter experts in fields like operations, legal, and customer service to plan, draft and revise content for testing staff and students.

·        Refine and manage the accurate list of stakeholders for each of your pieces of content.

·        Schedule and lead discussions to consolidate reviewer feedback, deciding what changes to make.

·        Manage unique stakeholder needs to accommodate urgent requests, print deadlines, and revised schedules that delay a stakeholder's ability to review content.

·        Review publications, emails, FAQs, and web content for accuracy and tone.

·        Manage data archive in our content libraries.

·        Manage updated legal language on the Legal Content Hub for all of CRA content.

·        Manage deadlines and expectations with stakeholders and conducting regular follow-ups.

Required Skills & Experience

·        Expertise in content development and management, for print and web, with 5-7 years performing content development.

·        Strong writing, proofreading, and editing ability required, with excellent attention to detail.

·        Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team.

·        A passion for supporting educational and career opportunities for millions of students.

·        Adept problem-solving skills, including using data to inform decisions and actions.

·        Excellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-person to groups of 15 or more.

·        Proficient content management skills using DITA principles and XML.

·        Outstanding knowledge of emerging trends and best practice in content development.

·        Excellent PowerPoint, Word, Excel, and XML skills.