DTS is looking for Application Support Manager for a long term contract with our direct client Position in Lansing, MI
Top Skills & Years of Experience:
- IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
- IT management (3-5+ years)
- Technical program management (3-5+ years)
- Application or infrastructure operations leadership (3-5+ years)
Role description:
IT Technical Support Transition and Knowledge Transfer Manager
This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Responsibilities:
- Lead and facilitate the execution of the approved transition plan and report progress to leadership.
- Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
- Enforce knowledge transfer, documentation, and vendor exit requirements.
- Ensure operational readiness, security compliance, and disaster recovery preparedness.
- Identify risks and escalate issues with mitigation recommendations.
- Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
- Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
- Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
- Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
- Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
- Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
- Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
- Work in an agile environment and understand agile methodologies.
- Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
- Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.
Required Knowledge, Skills, and Abilities
Technical Knowledge
- Strong understanding and knowledge of .NET application architectures
- Hands-on knowledge of Microsoft Azure, including:
- App Services / Functions
- Azure SQL, Storage, and Key Vault
- Azure Monitor and Application Insights
- Azure RBAC and managed identities
- Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
- Understanding of public sector IT governance, security, and compliance requirements
- Strong vendor management and stakeholder communication skills
- Ability to lead cross-functional technical teams during high-impact transitions
- Familiarity with ReactJS-based front ends (support perspective)
Management & Leadership Skills
- Proven experience leading complex IT transitions or transformations
- Strong vendor management and contract enforcement skills
- Ability to translate technical risks into executive-level language
- Excellent facilitation and decision-making skills
Operational & Process Skills
- Experience implementing or managing:
- IT service management (ITIL-aligned preferred)
- Incident, problem, and change management
- Production support models
- Strong documentation and operational discipline
- Ability to design and execute phased transition plans
Experience
- IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
- 3–5+ years in:
- IT management
- Technical program management
- Application or infrastructure operations leadership
- Demonstrated experience transitioning systems from:
- Vendor-led to internally supported
- On premises to cloud environments
- Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
- Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.
DTS offers excellent compensation package.
Contact :
Karun Sharma
Team Lead
Digital Technology Solutions
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